Charli Nelson
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Surgery Scheduling Coordinator
Blue Ridge Orthopedics
08.2022 - Current
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Communicated surgery requirements to nursing teams for smooth operation delivery.
- Coordinated with facilities to set up surgeries for 9 Orthopedic surgeons.
- Assisted with medical coding and billing tasks.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Updated daily operating room calendars with accurate appointment schedules.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Patient Service Specialists
Blue Ridge Orthopaedic and Spine Center
09.2021 - 08.2022
- Entered insurance, demographics and health history into patient database
- Checked patients in and out for appointments and collected co-payments
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
- Processed patient payments and scanned identification and insurance cards
- Assisted with referrals and prepared medical records for patients
- Adhered to HIPAA requirements to safeguard patient confidentiality
- Helped patients complete paperwork and explained processes and procedures.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
Senior Certified Pharmacy Technician
Premier Pharmacy
06.2017 - 08.2021
- Verified patients' identities at pickup to prevent sale of wrong medications
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions
- Worked with insurance companies to process claims, resolve problems and obtain payments
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
Receptionist
Classic Stone Works
04.2015 - 06.2017
- Greeted and encouraged feedback from customers to implement in-store operational changes
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances
- Maintained contact with clients and assisted in developing procedures to identify and track value-added services
- Delivered level of service to customers in effort to build upon relationships for future clients.
- Created, maintained and updated filing systems for paper and electronic documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
CPhT -
Penn Foster Career School
Scranton, PA05.2018
Skills
- Patient Confidentiality and Data Security
- Schedule Coordination
- Facility Coordinating
- Exceptional Attention to Detail
- Front Office Operations
- CPT Coding
Timeline
Surgery Scheduling Coordinator
Blue Ridge Orthopedics
08.2022 - Current
Patient Service Specialists
Blue Ridge Orthopaedic and Spine Center
09.2021 - 08.2022
Senior Certified Pharmacy Technician
Premier Pharmacy
06.2017 - 08.2021
Receptionist
Classic Stone Works
04.2015 - 06.2017
CPhT -
Penn Foster Career School
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