Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charli Singleton

Marietta,GA

Summary

Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom-line profits.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Retail Associate Manager

T-Mobile
Acworth, GA
08.2024 - Current

Mobile Expert

T-Mobile
Atlanta, GA
01.2024 - Current
  • Support event sales goals through side-by-side selling with local Retail Sales Associates or Partner Sales Associates during events
  • May include selling when other Associates are not present
  • Includes Partner support though proactive outreach to local businesses with Partner Associates
  • Support community partnership efforts by reaching out into the local community and business environment to network, build the brand/awareness of the mobile showroom & company, through relationships, referrals and events
  • May be leveraged for emergency relief
  • Proactively engages with a broad range of customers in a highly visible and energetic retail environment
  • Makes customers feel comfortable and welcomed into the T-Mobile environment while educating around our products and services
  • Ensures customer satisfaction in all areas of sales and service
  • Answers customer questions and makes personal recommendations
  • Contributes to the culture, bringing the space to life with vibrancy by having a charisma, passion, and hobby or skill that helps consumers experience the Mobile Showroom experience
  • Acclimate local Retail Sales Associates and Partner Sales Associates to unique event environment to provide an amazing customer experience

Hospitality Sales Assistant

Hilton
Savannah, GA
04.2022 - 01.2023

Call Center Customer Service Representative

Marriott International
Savannah, GA
07.2020 - 03.2022
  • Answer incoming calls, emails, or messages from customers in a professional and courteous manner
  • Provide information about products or services and assist customers with inquiries, issues, or requests
  • Resolve customer complaints and issues, aiming for a positive resolution
  • Document customer interactions, including any transactions or solutions provided
  • Follow up with customers to ensure issues are resolved and satisfaction is achieved
  • Adhere to company policies, procedures, and guidelines to ensure quality and consistency
  • Upsell or cross-sell products or services, when applicable
  • Maintain knowledge of the company's products, services, and promotions to provide accurate information
  • Meet performance metrics, such as call handling time, customer satisfaction, and issue resolution

Front Office Coordinator

MCR Hotels
Atlanta, GA
  • Supporting, training, and supervising front office staff
  • Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience
  • Handling customer complaints and special requests
  • Scheduling staff shifts and managing other HR-related tasks
  • Maintaining an orderly appearance throughout the reception area
  • Monitoring stock and ordering office supplies, including stationery and information leaflets
  • Preparing monthly management reports on customer feedback, bookings, and cancellations
  • Managing the departmental budget
  • Updating files and records
  • Enforcing all cash-handling, checking, and credit procedures

Front Office Receptionist

North Point Hospitality
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients' complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Front Office Receptionist

Island Hospitality Management
Savannah, GA
  • Review arrivals noting special requests, blocking rooms as needed
  • Check in and out hotel guests in a confident, professional and friendly manner
  • Make new reservations for incoming guest
  • Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
  • Knowledgeable of immediate area, services, attractions, and events
  • Knowledgeable of fire and emergency procedures

Education

BBA - Marketing

Georgia State University
Atlanta, GA
05-2026

Associate's Degree - Psychology

Georgia State University
Atlanta, GA

High school -

Wyoming High School
Cincinnati, OH

Skills

  • Organizational skills
  • Inventory Control
  • Store Management Experience
  • Social media management
  • POS
  • Communication skills
  • Office Management
  • Merchandising
  • ONQ
  • Yardi
  • Assistant Manager Experience
  • Retail sales
  • Microsoft Outlook
  • Management
  • Expo
  • Customer Service
  • Data Entry
  • Sales
  • Cash handling
  • Supervising Experience
  • Computer Skills (5 years)
  • Time Management
  • Guest Services
  • Upselling
  • Administrative Experience
  • Microsoft Powerpoint
  • Guest Relations Experience
  • Sign Language, Communication
  • Shift Management
  • Fair Housing regulations
  • Front Desk
  • Human Resources
  • Hospitality Experience
  • Payroll
  • Pricing
  • Microsoft Word
  • Delegation and supervision
  • Loss prevention strategies
  • Staff training and development
  • Sales coaching
  • Budgeting and financial management
  • Sales strategy development
  • Operations management
  • Promotional planning

Certification

Driver's License, Present

Timeline

Retail Associate Manager

T-Mobile
08.2024 - Current

Mobile Expert

T-Mobile
01.2024 - Current

Hospitality Sales Assistant

Hilton
04.2022 - 01.2023

Call Center Customer Service Representative

Marriott International
07.2020 - 03.2022

Front Office Coordinator

MCR Hotels

Front Office Receptionist

North Point Hospitality

Front Office Receptionist

Island Hospitality Management

BBA - Marketing

Georgia State University

Associate's Degree - Psychology

Georgia State University

High school -

Wyoming High School

Similar Profiles

CREATE PROFILE
Charli Singleton