Writing
Charli Wrench
Edmond,OK
Summary
Goal-oriented Human Resources Specialist with over five years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
OFFICE MANAGER
PCI Municipal Services
05.2023 - Current
- Oversee front office
- Prepare, generate, distribute and validate invoices
- Collect monthly payments from companies and individuals and document payments (100+ entities)
- Prepare, create and distribute various reports
- Implement report processes that save time and resources
- Create functional SOP for work items
- Coordinate with security and other departments as needed
- Prepare, generate and distribute access cards for building and parking
- Maintain access card system and user files
- Train new users on systems as needed.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Built relationships with customers and community to promote long term business growth.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Recorded accurate and efficient records in customer database.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Leveraged data and analytics to make informed decisions and drive business improvements
COVID COMPLIANCE AND SCHEDULING MANAGER
Flow Health
04.2021 - 02.2023
- Oversaw team of coordinators and provided administrative support
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Corresponded with clients to provide top tier customer service
- Maintained high level of client confidentiality and properly handled PHI and PII
- Maintained HIPAA compliance
- Managed technician itinerary and appointments, while streamlining scheduling procedures (60+ medical professionals)
- Problem solved efficiently and effectively to ensure technicians were dispatched correctly and informed of changes.
- Coordinated primary staff and physician schedules to guarantee optimum duty coverage.
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
- Conducted meetings to update management and staff members on progress.
- Created weekly and monthly reports and presentations.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
MANAGER
The Farmacy Dispensary
07.2020 - 01.2021
- Supervised six employees
- Trained six new employees
- Added all new product into the POS and website
- Aided in payroll for employees
- Posted ads and updates to social media
- Sold product to customers and increased revenue by 10%.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
VETERINARY ASSISTANT
Seal Beach Animal Hospital
09.2019 - 07.2020
- Aided veterinary technicians with procedures
- Aided groomers with bathing animals
- Cleaned exam rooms and procedure tables
- Answered phone and scheduled appointments.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Assisted senior staff with blood analyses and physical assessments.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Educated clients on post-surgical care and nutrition.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Followed safety protocols for handling animals.
- Observed animals for signs of distress or illness.
Back Office Lead
Best Buy
11.2012 - 06.2019
- Developed and updated calendars to schedule weekly and monthly team and management meetings.
- Maintained inventory for back-office supplies, computers and work-stations.
- Organized company functions and events to improve employee morale.
- Supervised processing of orders, order tracking and delivery of goods
- Achieved financial objectives through annual budget preparation, expenditure controls and variances analysis.
- Hired, trained and on-boarded new team members and conducted evaluations to boost performance.
- Worked with IT department to address technology issues and shortfalls.
- Performed database management and analysis of business functions and processes.
- Ordered office supplies and maintained supplier contacts in database.
- Managed invoices from vendors to assist accounting department in reducing annual expenses.
- Reviewed reports produced by accounting department to assess organization's financial health.
- Designed and implemented office policies and enforced standards.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Completed human resource operational requirements by scheduling and assigning employees.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Assisted with writing job postings and job descriptions for boards.
- Created and delivered HR training sessions to staff, managers and executives.
- Administered employee benefits programs and assisted with open enrollment.
- Advocated for staff members, helping to identify and resolve conflicts.
Education
High School Diploma -
Del City High School
Del City05.2006
Skills
- Bookkeeping
Scheduling
Staff management
Personnel Recruitment
Accounts payable and receivable
Payroll processing and budgeting
Company organization
Multitasking abilities
Service and support
Strong and reliable time management
Conflict resolution expert
Creative and critical thinker
Microsoft Suite
Training, mentoring and development
Benefits Administration
Pre-Employment Screening
Employee Retention
Data Evaluation
Employment law
Diversity and Inclusion
Onboarding and Orientation
Background Checks
Google Docs
Team Supervision
Billing
Supply Management
Expense Reporting
Office Management
Workforce Management
Policy Development
Administrative Support
Data Entry
Human Resources
Technical Support
Report Writing
Employee Onboarding
Accomplishments
- Investigated, identified and reconciled account discrepancies totaling over $90,000 in company savings.
- Coordinated five special public and private events.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
Certification
- Google Cybersecurity Professional Certificates
- Foundations of Cybersecurity
- Play It Safe: Manage Security Risks
Interests
Reading
Art
Organization
Design
Volunteering at charity events
Theater
Archery
Writing
I enjoy freelance writing in categories such as pop culture, movie reviews, and blog posts. I have a journal that I keep tabs of on a daily basis. I also enjoy the occasional fiction pieces to develop and create scenarios with solutions to keep my mind enriched.
Timeline
OFFICE MANAGER
PCI Municipal Services
05.2023 - Current
COVID COMPLIANCE AND SCHEDULING MANAGER
Flow Health
04.2021 - 02.2023
MANAGER
The Farmacy Dispensary
07.2020 - 01.2021
VETERINARY ASSISTANT
Seal Beach Animal Hospital
09.2019 - 07.2020
Back Office Lead
Best Buy
11.2012 - 06.2019
High School Diploma -
Del City High School
- Google Cybersecurity Professional Certificates
- Foundations of Cybersecurity
- Play It Safe: Manage Security Risks
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