CHARLICIA HARPER
Dallas,TX
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects and clients. Skilled in strategic planning, operational improvement, and fostering collaborative environments to drive sales and team goals. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Career Counselor I Program Manager
North Texas Job Corps
McKinney, USA
01.2021 - 12.2024
- Connected with business and recruiters to build relationships and increase opportunities for students.
- Strengthened community outreach by liaising with local applicants to determine enlistment eligibility and counsel candidates on program options.
- Built relationships with local businesses in order to expand available employment options for clients.
- Provided individualized counseling approaches based on socioeconomic status and cultural background.
- Facilitated new hire on-boarding program by scheduling training initiatives, preparing applications, resolving enlistment issues and processing paperwork.
- Maintained up-to-date knowledge of current labor market trends and relevant educational opportunities.
Senior Patient Care Coordinator
Irving Family Dental
Irving, TX
01.2024 - 06.2024
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Provided emotional support and guidance to patients and their families.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Assured regulatory compliance and professionalism across patient service.
- Facilitated communication between healthcare providers regarding changes in patient conditions or treatments.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
Executive Sales
Toyota Motors
Mckinney, USA
12.2019 - 01.2021
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Conducted market research and analysis to identify potential business opportunities.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Created and maintained relationships with key stakeholders.
- Implemented campaigns and promotions to help with developing goods and services.
Executive Sales Manager
Echo Global Logistics
Dallas, USA
12.2017 - 11.2019
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Collaborated with cross-functional teams such as marketing, product development, finance.
- Created reports detailing sales performance data such as revenue generated, conversion rates.
- Represented company at various community and business events to promote awareness, network with potential clients and penetrate new markets.
- Provided detailed analysis on ROI from various campaigns and initiatives in order to measure success.
- Maintained professional relationships with existing clients by providing support, information, and guidance.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Directed sales force in achieving daily, monthly, and annual sales goals.
Contract Adult Instructor
El Centro College
Dallas, USA
01.2018 - 01.2019
- Developed curriculum to support distance education and hybrid courses.
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
- Collaborated with other instructors on curriculum development projects and interdisciplinary initiatives.
- Participated actively in faculty meetings or professional development sessions.
- Evaluated effectiveness of instructional materials including textbooks, software programs or handouts.
- Adapted teaching methods based on the physical, emotional and intellectual capabilities of students.
- Counseled struggling students regarding educational issues such as study habits or academic goals.
Career Counselor
North Texs Job Corps
McKinney, TX
01.2015 - 12.2017
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
- Employed techniques to encourage student learning and build community within classroom.
- Updated and improved core guidelines, procedures, and tracking programs.
- Strengthened community outreach by liaising with local applicants to determine enlistment eligibility and counsel candidates on program options.
- Maintained comprehensive database and file systems of supporting document, test scores and history information.
Education
Doctorate of Healthcare Admin -
Capella University
Minneapolis, MN01.2025
Master of Science - Master of Medical Health Care
Ashford University
San Diego, CA05.2017
Bachelor of Science - Sociology
University of Kansas
Lawrence, KS05.2014
Skills
- KPI tracking
- Performance assessments
- Market tracking
- Classroom instruction
- Database management
- Multicultural competence
- Behavioral analysis
- Negotiation expertise
- Business development and planning
- CRM software proficiency
- Upselling expertise
- Software development tools: JIRA, confluence
- Conflict resolution
- Microsoft Excel and PowerPoint
- Quality control
- Audits
Certification
- SAFe 5
- PSM
- PMI-ACP
- MCP
- Conflict Resolution
- Anger Management
- Professional Development
Activities
- Small Business Association (2014 - present)
- Project portfolio approximately 50 million 2019
- First Class Graduate
- University of Kansas Women’s Basketball (2010 - 2014)
Timeline
Senior Patient Care Coordinator
Irving Family Dental
01.2024 - 06.2024
Career Counselor I Program Manager
North Texas Job Corps
01.2021 - 12.2024
Executive Sales
Toyota Motors
12.2019 - 01.2021
Contract Adult Instructor
El Centro College
01.2018 - 01.2019
Executive Sales Manager
Echo Global Logistics
12.2017 - 11.2019
Career Counselor
North Texs Job Corps
01.2015 - 12.2017
Doctorate of Healthcare Admin -
Capella University
Master of Science - Master of Medical Health Care
Ashford University
Bachelor of Science - Sociology
University of Kansas
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