Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Charlie Anaya

Mission Viejo,CA

Summary

Highly motivated and bilingual professional with over 10 years of experience in guest hospitality and operations management. Proven ability to create exceptional customer experiences, foster positive work environments, and lead teams to achieve goals. Skilled in communication, problem-solving, organization, and budget management.

Overview

13
13
years of professional experience

Work History

Guest Relations Working Lead

The Walt Disney Company
Anaheim
09.2018 - Current
  • Led a team of 20 Guest Relations Representatives, fostering a positive and inclusive work environment that resulted in an increase in employee satisfaction and performance goals
  • Streamlined guest service procedures by red-lining training manuals and operating guides, ensuring clarity and consistency in guest interactions.
  • Conducted performance evaluations for team members, providing constructive feedback and mentorship to support their professional growth
  • Collaborated effectively with various departments across the resort to resolve guest concerns and ensure seamless service delivery.
  • Exceptionally skilled in various tasks such as data entry, records management, phone and computer systems along with competency in MS Office.

Operations Clerk

Second Harvest Food Bank of Orange County
Irvine
01.2018 - 01.2021
  • Managed inventory control by pulling orders accurately for various organizations, calculating shipping costs, and conducting weekly inventory counts
  • Maintained efficient operations by troubleshooting inventory discrepancies and creating clear count sheets for departmental reference
  • Fostered a collaborative work environment by communicating effectively with team members to ensure smooth workflow. This included partnering with various organizations around the entire county.
  • Expert at detail oriented administrative work.

Social Recreation Director

Boys and Girls Clubs of America
Orange County
01.2012 - 01.2017
  • Planned and implemented engaging daily, monthly, and annual activities for over 550 members across 3 club sites.
  • Developed and managed program budgets, ensuring efficient allocation of resources.
  • Cultivated positive relationships with external organizations and charities to secure donations and expand program offerings
  • Led various teams of volunteers in organizing and supervising youth activities, fostering a safe and enriching environment
  • Maintained detailed membership records (350+) and ensured accurate daily receipt reconciliation.

Education

Southern New Hampshire University, Wilmington University
06.2024

Skills

  • Communication (written and verbal)
  • Customer Service
  • Problem Solving
  • Teamwork and Leadership
  • Organization and Time Management
  • Microsoft Office (Word, Excel, Outlook, etc)
  • Budgeting
  • Volunteering with Special Abilities children (Ran and coached a soccer team from 2009-2021)

Affiliations

Professional Mentorship with Ann Larson - HR Director for Entertainment/Hospitality Centers Company (2017-2022)

  • Performed Human Resources assistant duties such as conducting background checks, writing job descriptions, posting them online, reviewing resumes, and handling all types of correspondence.

Accomplishments

  • 2017 Staff of the Year (For 3 sites)
  • 5 Year Volunteer Service Award

Timeline

Guest Relations Working Lead

The Walt Disney Company
09.2018 - Current

Operations Clerk

Second Harvest Food Bank of Orange County
01.2018 - 01.2021

Social Recreation Director

Boys and Girls Clubs of America
01.2012 - 01.2017

Southern New Hampshire University, Wilmington University

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Charlie Anaya