Results-driven operations leader with over a decade of experience in port and logistics operations, stakeholder engagement, and safety compliance. Demonstrated success in managing high-value assets, optimizing operational efficiencies, and leading diverse teams in mission-critical environments. Fluent in English and Arabic, with exceptional communication skills to engage with stakeholders at all levels of an organization.
Overview
23
23
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
PNS Site Supervisor/Site Safety Representative
DAIFUKU Services America
Pensacola , Florida
01.2023 - Current
Ensure compliance with applicable OSHA, state, local, and Company safety laws, regulations, policies, and procedures on site and at any remote job site
Maintain various databases
Responsible for adherence to Company training programs
Perform documented safety audits
Assist site manager with OSHA policy and documentation compliance
Review/Modify safety processes as relate to specific job tasks
Provide guidance to employees regarding safety processes, performance of job hazard analysis, and hazard mitigation
Proficient with Maintenance Connection CMMS - PM procedure development / scheduling
Identify root cause of equipment failure - develop and implement strategies to prevent future occurrences
Provide leadership and guidance to maintenance team
Assist site management with emergency action plan development
Assist site management with investigation of safety and security related incidents.
Prioritize and delegated workload based on available materials.
Provide clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
Oversee personnel safety and efforts at work site.
BHS/PBB Technician
DAIFUKU, NA, Elite Line Services
Pensacola, Florida
01.2022 - 01.2023
Maintain Pensacola International Airport Baggage Handling System and Passenger Boarding Bridges
Site Safety Representative
Responsible for site safety programs and initiatives
Performed maintenance on PLC's, electrical systems, mechanical systems, and conveyors
Read and interpret blueprints and engineering drawings.
Assisted in reducing downtime with rapid troubleshooting and problem-solving skills, minimizing disruption to operations.
Completed preventive/reactive maintenance.
Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Trained new technicians on standard operating procedures, ensuring consistency across the team.
BHS/PBB Jr. Technician
DAIFUKU, NA, Elite Line Services
07.2021 - 01.2022
Maintain Pensacola International Airport Baggage Handling System
Performed preventive maintenance, reactive maintenance, shift inspections, cleaning, and electrical and mechanical maintenance
Read and interpret manuals and schematics
Aided other technicians with sweeping, cleaning, and greasing.
Completed job reports and logs immediately following service calls.
Contributed to successful completion of projects by following detailed instructions from senior technicians.
Passenger Service Agent
American Airlines
08.2016 - 06.2021
Proficient with Quick Sabre OS/Software utilized in flight operations management
Prepare and operate Passenger Boarding Bridges and associated equipment
Responsible for providing support to minors and others requiring support in travel process
Responsible for adherence to Federal Regulations and Airport security policies
Provide clear and concise communication to passengers, airline agents, pilots, and stakeholders.
Passenger Service Supervisor
United Airlines
08.2014 - 08.2016
Responsible for adherence to Federal Regulations pertaining to safety and security of passengers and United Airlines' aircraft
Responsible for operations of equipment exceeding 4-million dollars in value
Communicate effectively with all personnel and passengers to ensure efficient and timely departure of all flights
Responsible for document control and tracking of baggage and flight status
Certified as Ground Security Coordinator through United Airlines.
Owner
Angeli Lawn Maintenance, Inc.
09.2002 - 08.2014
Responsible for development of new business
Responsible for all areas of business operations
Analyze and evaluate operations and develop policy/procedures to ensure customer satisfaction and contract retention
Responsible for P&Ls, payroll, and all related fiscal management tasks
Effectively acquire and maintain contracts, ensuring highest levels of customer satisfaction
Develop and implement comprehensive training for employees in areas of irrigation, and landscape design and management.
Establish foundational processes for business operations.
Education
Associate of Applied Science - Engineering Technology - Advanced Manufacturing.
Pensacola State College
Pensacola, FL
08.2023 - 12.2025
OSHA 30-Hour General Industry Certification - OSHA-30
University of South Florida
Tampa, FL
03.2023 - Current
Bachelor of Science - Marine Transportation
College of Maritime Transport-Nautical Technology
Alexandria, EGYPT
09.1995 - 12.1999
Skills
Team Management
Communication Skills
Fluent in English and Arabic languages with the ability to communicate effectively with team members, management, and stakeholders.
Personal Information
Title: SUPERVISOR
Leadership Experience
Ability to manage multiple projects, while prioritizing safety, meeting and/or exceeding customer expectations, and maintaining fiscal responsibility.
Timeline
Associate of Applied Science - Engineering Technology - Advanced Manufacturing.
Pensacola State College
08.2023 - 12.2025
OSHA 30-Hour General Industry Certification - OSHA-30
University of South Florida
03.2023 - Current
PNS Site Supervisor/Site Safety Representative
DAIFUKU Services America
01.2023 - Current
BHS/PBB Technician
DAIFUKU, NA, Elite Line Services
01.2022 - 01.2023
BHS/PBB Jr. Technician
DAIFUKU, NA, Elite Line Services
07.2021 - 01.2022
Passenger Service Agent
American Airlines
08.2016 - 06.2021
Passenger Service Supervisor
United Airlines
08.2014 - 08.2016
Owner
Angeli Lawn Maintenance, Inc.
09.2002 - 08.2014
Bachelor of Science - Marine Transportation
College of Maritime Transport-Nautical Technology
09.1995 - 12.1999
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