Charlie Babakhani
Aliso Viejo,CA
Summary
Coordinated Assistant Manager with more than fifteen years of experience working for high-end hotel chains. A diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings, and resolving common customer service issues. In-depth knowledge of the hospitality industry and business administration.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Assistant Manager - Hotel Contracting
Laguna Hills Lodge
Laguna Hills, CA
05.2014 - Current
- Managed front desk employees, room assigning, customer relations, tour groups, communicating with vendors, and all other daily activities.
- Negotiated and administered contracts with tour groups from all over the world.
- Monitored and maintained up-to-date compliances and regulations.
- Increased customer service values and review scores (Over 5,500 reviews).
- Maintained Epitome & Opera database , vendor and, customer information.
Sports Official/Soccer Referee and Coach
City Of Irvine / SCRA Referee Association
Irvine, CA
02.2010 - Current
- Coach youth soccer, Officiate adult, high school, and youth matches.
- Officiated at sporting events, games, or competitions to maintain standards of play and verify observed game rules.
- Maintained discipline, fair play, courtesy, self-control, and congenial relations with coaches, players, and spectators during sporting events.
- Conducted safety briefings to players and coaches to discuss game rules and regulations.
- Coach, manage and teach teamwork.
Owner / Manager
Loan Source Mortgage
Modesto, CA
01.2004 - 12.2009
Education
High School Diploma -
Turlock High School
Turlock06.1987
Skills
- Reservations management
- Guest experiences
- Strategic planning and analysis
- Leadership
- Coaching and Mentoring
- Decision Making
- Verbal Communication
- Performance Assessment
- Gameplay Management
- Player Supervision
Accomplishments
- Supervised a team of eight staff members.
- Achieved higher customer retention and review ratings by implementing various productive customer services with accuracy and efficiency.
- Increased revenue through exceptional customer service, advertising, marketing to local establishments and operated ahead of the local market.
- Stayed opened and fully functional with higher occupancy rates than our competitors despite the pandemic.
- Owned and managed a Real Estate office with ten staff members
- Have officiated CIF soccer finals.
- Led my team to the youth soccer finals.
Affiliations
- United States Soccer Federation USSF
- Cal South Soccer
Certification
- USSF Coaching 'E License"
- USSF Referee License
- Prior California Real Estate License
- Multiple online business training certificates.
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Assyrian
Native or Bilingual
Timeline
Assistant Manager - Hotel Contracting
Laguna Hills Lodge
05.2014 - Current
Sports Official/Soccer Referee and Coach
City Of Irvine / SCRA Referee Association
02.2010 - Current
Owner / Manager
Loan Source Mortgage
01.2004 - 12.2009
High School Diploma -
Turlock High School
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