CHARLIE EMMANUEL BART-ADDISON
Portland
Summary
Enthusiastic and motivated customer service representative, bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Experience Teacher
GHANA EDUCATION SERVICE, CAPE COAST
11.2018 - 09.2023
- Established positive relationships with students, parents, fellow teachers, and school administrators
- Planned and implemented lessons utilizing various teaching strategies to meet diverse student needs
- Created lesson plans per national curriculum and school-wide curriculum standards
- Accepted coaching from fellow teachers and administrators to improve teaching quality
- Worked outside regular hours to answer parent and student questions.
Sales Manager
WISE TV, ACCRA
04.2017 - 07.2017
- Retained existing customers and substantially grew customer base, product line, and sales volume
- Generated monthly and annual sales reports to determine growth and improvement areas.
Sales Manager
PEC 3 PLUS
07.2013 - 04.2017
- Educated customers on available processes and services to increase sales
- Managed relationship building between the company and high-paying clients, completing regular visits and providing loyalty discounts.
Manager
SELADELS/VUNDABAA LTD
09.2010 - 06.2013
- Monitored staff performance, continually seeking ways to improve team delivery for optimized financial success
- Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action
- Maintained a positive, professional working environment to optimize staff and customer satisfaction.
Debt Recovery Officer
VAT SERVICE, GRA
10.2009 - 09.2010
- Reviewed accounts to determine payment plan compliance
- Followed up with customers, leveraging empathetic and transparent communication to offer top-quality assistance
- Contacted customers and discussed unresolved issues and past-due payments to update customer accounts
- Collaborated with other agents and collections staff to address team goals.
Teacher
GHANA EDUCATION SERVICE, CAPE COAST
05.2004 - 08.2005
- Monitored progress through classwork, coursework, and project marking to provide extra support for struggling students
- Maintained trusting student relationships by providing educational and emotional support to students
- Prepared unit and lesson plans for courses of study, following curriculum guidelines and common core standards
- Observed and assessed student performance to identify areas requiring improvement
- Created lesson plans per national curriculum and school-wide curriculum standards
- Attended PTA events to establish rapport with parents and teachers.
Education
Master of Sciences - PROJECT MANAGEMENT
NORTHEASTERN UNIVERSITY, Portland, ME
12.2025
Master of Arts - ARTS EDUCATION
UNIVERSITY OF WINNEBA
2020
Bachelor of Arts - INTEGRATED RURAL ART AND INDUSTRY
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
2009
MEMBER - VISUAL, GRAPHICS DESIGN
UNITY HALL, MEMORIAL A.M.E. ZION SENIOR HIGH SCHOOL - CAPE COAST
2002
CAPE COAST ZION A.M.E. ZION JUNIOR HIGH SCHOOL
Skills
- Enthusiastic
- Self motivating
- Teaching, tutoring, and counseling
- Data Entry
- Self-Motivated
- Problem-Solving
- Active Listening
- Organization and Time Management
- Cultural Awareness
- Dependable and Responsible
- Good Telephone Etiquette
- Interpersonal Communication
- Teamwork and Collaboration
Accomplishments
- Coordinated 6 special public and private events
- Built and nurtured key client relationships to grow profit by 30%
- Active Students Learning Engagement/Lesson Design and Factors Affecting Student Learning Using Prior Knowledge
- INTED INSTITUTE OF TEACHERS
- Information Communication Technology Skills Acquisition for Teachers
Sport and Movies
I like to watch soccer, and I'm very passionate about the team that I support (Manchester United). I like adventure and action movies.
Timeline
Experience Teacher
GHANA EDUCATION SERVICE, CAPE COAST
11.2018 - 09.2023
Sales Manager
WISE TV, ACCRA
04.2017 - 07.2017
Sales Manager
PEC 3 PLUS
07.2013 - 04.2017
Manager
SELADELS/VUNDABAA LTD
09.2010 - 06.2013
Debt Recovery Officer
VAT SERVICE, GRA
10.2009 - 09.2010
Teacher
GHANA EDUCATION SERVICE, CAPE COAST
05.2004 - 08.2005
Master of Sciences - PROJECT MANAGEMENT
NORTHEASTERN UNIVERSITY, Portland, ME
Master of Arts - ARTS EDUCATION
UNIVERSITY OF WINNEBA
Bachelor of Arts - INTEGRATED RURAL ART AND INDUSTRY
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
MEMBER - VISUAL, GRAPHICS DESIGN
UNITY HALL, MEMORIAL A.M.E. ZION SENIOR HIGH SCHOOL - CAPE COAST
CAPE COAST ZION A.M.E. ZION JUNIOR HIGH SCHOOL
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