Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Charlie Broderick

Jonesboro,GA

Summary

Customer service expert with extensive experience at Amazon LLC, specializing in conflict resolution and problem-solving. Proficient in AC3 software to boost customer satisfaction and operational efficiency. Known for accuracy in data entry and strong communication skills, promoting teamwork in dynamic settings.

Overview

12
12
years of professional experience

Work History

Customer service agent

Amazon LLC
Seattle, Washington
08.2016 - Current
  • Responsibilities include, but are not limited to, being the first point of contact for addressing customer concerns.
  • De-escalate and offer order or account resolutions.
  • Assisting with product and purchase concerns.
  • Assist with returns, refunds, and exchanges.
  • Assist customers with account updates, membership, and subscription questions or concerns.
  • Create trouble tickets and report systemic issues as they are reported by customers.
  • Utilized CRM software to track customer requests and follow-ups efficiently.

Receptionist

Nalley Honda Union City
Union City, GA
06.2013 - 07.2014
  • Managed multi-line phone system, routing calls to staff efficiently.
  • Greeted customers and announced visitors.
  • Scheduled appointments for service and maintenance with precision.
  • Performed data entry tasks into various computer systems accurately and promptly as needed.

Education

BA - Psychology

Georgia State University
Atlanta, GA
12-2023

Skills

  • Conflict resolution
  • Problem solving
  • Communication
  • Adaptability
  • Collaborative teamwork
  • Critical thinking
  • Precision-focused

Accomplishments

  • Customer Service Excellence Award
  • Deescalation specialist

Timeline

Customer service agent

Amazon LLC
08.2016 - Current

Receptionist

Nalley Honda Union City
06.2013 - 07.2014

BA - Psychology

Georgia State University

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