Summary
Overview
Work History
Education
Skills
Timeline
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CHARLIE BRUCKMAN

Plymouth,MI

Summary

Sales Professional | Aspiring Tech SDR/BDR | Customer-Centric & Results-Driven Motivated and adaptable sales professional with a track record of exceeding goals and delivering exceptional customer experiences. Strong communicator with a passion for problem-solving, client engagement, and team collaboration. Eager to transition into a fast-paced tech sales environment and bring energy, drive, and relationship-building skills to a growing team.

Overview

6
6
years of professional experience

Work History

Customer Experience Agent

Roush
08.2023 - 04.2024
  • - Handled 150+ customer interactions daily across phone, chat, and email, resolving issues with a 20% improvement in first-call resolution.
  • - Collaborated with internal teams to improve service protocols, boosting customer satisfaction by 15%.
  • - Utilized CRM systems to track and resolve support cases, contributing to faster handling times.

Sales Assistant

Hines Park Ford
12.2022 - 08.2023
  • - Supported customers throughout the sales process, leading to a 10% sales increase during tenure.
  • - Managed inquiries via phone and in-person with 95% customer satisfaction.
  • - Used CRM tools to schedule appointments, track leads, and follow up with prospects.
  • - Worked closely with the sales team to refine outreach, increasing engagement by 30%.

Sales Consultant

Great Lakes Wine & Spirits
09.2021 - 07.2022
  • - Increased territory sales by 10% year-over-year through client consultations and product demos.
  • - Delivered promotional campaigns that significantly boosted brand visibility.
  • - Maintained strong client relationships, improving repeat business and account retention.

Support Staff

Huron River Hunting & Fishing Club
11.2017 - 11.2020
  • - Provided dependable back-of-house support in a fast-paced hospitality setting.

Education

Associate Degree - Business Administration

Schoolcraft College
Livonia, MI
01.2027

Diploma - undefined

Harrison High School
Farmington Hills, MI
06.2019

Skills

  • Sales Strategy Cold Calling CRM (Salesforce, HubSpot) Customer Retention Cross-Functional Collaboration Consultative Selling Email Outreach Upselling Time Management

Timeline

Customer Experience Agent

Roush
08.2023 - 04.2024

Sales Assistant

Hines Park Ford
12.2022 - 08.2023

Sales Consultant

Great Lakes Wine & Spirits
09.2021 - 07.2022

Support Staff

Huron River Hunting & Fishing Club
11.2017 - 11.2020

Diploma - undefined

Harrison High School

Associate Degree - Business Administration

Schoolcraft College

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