Charlie Castillo

• Oversaw daily operations of a 132-unit residential property, ensuring full compliance with company policies and housing regulations.
• Managed leasing activities including marketing campaigns, property tours, lease negotiations, and move-in/move-out processes.
• Delivered 23 leases in April through proactive follow-ups and virtual 3D tours for out-of-town prospects.
• Monitored occupancy levels and implemented strategies to maintain target percentages, increasing occupancy through targeted outreach and thorough tenant screenings.
• Prepared annual budgets, monitored expenses, and identified cost-saving opportunities to optimize financial performance.
• Coordinated maintenance requests, vendor services, and capital improvement projects, ensuring timely and high-quality completion.
• Conducted market surveys to analyze local competition and adjust pricing strategies, staying competitive and profitable.
• Enhanced resident satisfaction by promptly addressing concerns and resolving maintenance issues, resulting in improved retention rates.
• Trained, supervised, and evaluated on-site staff, boosting operational efficiency and team performance.
• Generated financial, occupancy, and performance reports for ownership and upper management.
• Established strong relationships with local authorities, ensuring prompt resolution of code violations and regulatory matters.
  

• Oversee daily operations, ensuring all appointments are scheduled and completed on time.
• Manage filing systems, process invoices, and maintain office databases.
• Maintain office equipment and supplies, coordinating repairs as needed.
• Respond to customer inquiries and ensure adherence to company policies.
• Monitor office budget, track expenses, and analyze performance metrics.
• Contributed to a 28% profit increase by applying marketing expertise, strengthening client relationships, and delivering exceptional customer service.
• Proudly support and grow our family-run business, combining hands-on leadership with strategic business insight.

Managed a 339-unit apartment complex

• Supervised maintenance staff and daily workflow to ensure efficient operations and timely service.
• Maintained strong communication with owners, residents, and on-site associates to foster trust and collaboration.
• Oversaw rent collection, delinquency follow-ups, and coordinated legal procedures in compliance with landlord-tenant statutes.
• Carefully screened applicants and ensured leasing compliance with company standards and housing regulations.
• Achieved financial objectives by collecting rents, managing expenditures, preparing annual budgets, and initiating corrective actions.
• Advertised vacancies, negotiated leases, and ensured property security and upkeep.
• Consistently completed and submitted month-end reports via Onesite with accuracy and timeliness.
• Took ownership of new initiatives, consistently seeking ways to add value and exceed organizational goals.

• Handled sales and rentals of multi-family and commercial contracts, delivering exceptional service and maintaining strong relationships with current and former clients.

Apartment Complex - 347 units

• Maintained a delinquency rate of 0.003% through proactive resident outreach.
• Sustained 95% occupancy with strong renewal performance.
• Handled deposits, prepared marketing reports, and supported leasing efforts.
• Generated weekly and monthly reports, including delinquency and collections, for management review.
  

Apartments complex - 680 units

• Working alongside with Property Manager we manage to get property occupancy from 91%to 98% and good retention in current residents
• Prepared work orders, handled resident concerns, and supported renewals.
• Conducted market surveys to inform pricing strategies.
• Ranked 1st in leasing for the quarter with 56 apartments rented.

Luxury Apartments Home - 286 units

• Engaged with residents to ensure satisfaction and prompt resolution of concerns.
• Scheduled appointments and conducted follow-ups with prospective tenants
• Showed available units to qualified prospects, highlighting property features and benefits.
• Followed up with residents regarding lease renewals to support retention efforts.
• Inspected units prior to move-in to ensure readiness and quality standards.
  

• Over 12 years of customer service excellence in a high-volume casino environment.
• Recognized multiple times for outstanding guest engagement and professionalism.
• Built strong communication skills while creating a welcoming, high-energy atmosphere at the tables.