Charlie Crespo
Montebello,CA
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Dependable Referee builds sportsmanship among athletes. Active listener and complex problem-solver proficient in settling on-field disputes. Flexible professional willing to take initiative to protect the safety of players. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waiter
Road To Soul Korean BBQ
09.2022 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Food Picker
Amazon Foods
10.2020 - 12.2022
- Enhanced production efficiency by consistently meeting food packing quotas and deadlines.
- Reduced product waste through careful handling of food items during the packing process.
- Maintained high levels of cleanliness and sanitation, adhering to strict food safety guidelines.
- Assisted in inventory management, ensuring accurate counts and proper storage of food products.
- Conducted thorough quality checks on packed items, ensuring adherence to company standards and customer satisfaction.
- Supported efficient workflow by maintaining well-organized workstations and properly disposing of waste materials.
- Contributed to a safe working environment by following all safety protocols and promptly addressing potential hazards.
Waiter
Kokoro Sushi
03.2022 - 09.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
Bulk Unloader
UPS
05.2020 - 10.2020
- Improved unloading efficiency by implementing a streamlined organizational system for incoming shipments.
- Reduced manual labor required for unloading tasks by utilizing appropriate equipment, such as pallet jacks and forklifts.
- Enhanced workplace safety by adhering to company protocols and maintaining a clean, hazard-free work environment during the unloading process.
- Collaborated with team members to complete unloading tasks in a timely manner, ensuring deadlines were met consistently.
- Assisted in training new unloaders on proper techniques and procedures, fostering an atmosphere of teamwork and continuous improvement.
- Reduced instances of misplaced items through diligent labeling and categorizing of products upon arrival.
- Minimized product loss due to theft or damage by maintaining a secure work environment during the unloading process.
- Unloaded packages with care and placed in proper staging area.
- Loaded packages onto pallets and into staging areas as directed.
- Maintained organized work area by storing equipment safely and properly.
Paintball Referee
Hollywood Sports Paintball
03.2019 - 05.2020
- Enhanced player safety by enforcing paintball rules and regulations consistently.
- Reduced game delays by promptly addressing equipment issues and field maintenance needs.
- Ensured fair gameplay by closely monitoring players and making impartial decisions as a referee.
- Increased customer satisfaction by providing assistance with gear, field layout, and game strategies.
- Maintained an organized playing environment by conducting regular inspections and ensuring field cleanliness.
- Educated participants about safety protocols, leading to reduced injury occurrences during games.
- Assisted in maintaining accurate records of game results, contributing to streamlined league management processes.
Cashier
Taco Bell
11.2017 - 08.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Bag Boy
CVS Pharmacy
11.2015 - 12.2016
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
Bag Boy
Super A Foods
11.2015 - 12.2015
- Enhanced customer satisfaction by efficiently bagging groceries and assisting with carry-out service.
- Maintained a clean and organized store environment through consistent upkeep of aisles and shopping carts.
- Assisted customers with locating products, ensuring they find what they need in a timely manner.
- Handled breakable items with care while packing bags, ensuring minimal damage or loss during transportation.
Education
Associate of Arts - Criminal Justice
East Los Angeles College
Monterey Park, CA06.2022
High School Diploma -
Schurr High School
Montebello, CA06.2018
Skills
- Food Inspection
- Guest Relations Management
- Food Spoilage Prevention
- High-Volume Dining
- Food Safety Understanding
- Table Bussing
- Safe Food Handling
- Daily Specials Memorization
- Menu Memorization
- Time Management
- Player Supervision
- Safety Enforcement
- Team Coordination
- Equipment Inspection
- Decision Making
- Instructional Skills
- De-escalation Techniques
- Game Management
- Paintball History
- Quick Reflexes
- Public Speaking
- Stress Management
- Critical Thinking
- Age Group Management
- Problem Solving
- Inventory Sorting
- Loading and Unloading
- Heavy Machinery Operation
- Mechanical Maintenance
- OSHA Regulations
- Packaging Equipment
- Site Clearing
- Workplace Safety
- Hazardous Material Safety
- Safety Protocols
Certification
- [Area of certification] Training - finger print
Languages
Spanish
Native or Bilingual
Timeline
Waiter
Road To Soul Korean BBQ
09.2022 - Current
Waiter
Kokoro Sushi
03.2022 - 09.2022
Food Picker
Amazon Foods
10.2020 - 12.2022
Bulk Unloader
UPS
05.2020 - 10.2020
Paintball Referee
Hollywood Sports Paintball
03.2019 - 05.2020
Cashier
Taco Bell
11.2017 - 08.2018
Bag Boy
CVS Pharmacy
11.2015 - 12.2016
Bag Boy
Super A Foods
11.2015 - 12.2015
Associate of Arts - Criminal Justice
East Los Angeles College
High School Diploma -
Schurr High School
- [Area of certification] Training - finger print
Similar Profiles
Jenica JungJenica Jung
Server at Seoul Soul Korean RestaruntServer at Seoul Soul Korean Restarunt
BO HYUN KIMBO HYUN KIM
Restaurant Operator at Co-owner Of Soul Kitchen Korean RestaurantRestaurant Operator at Co-owner Of Soul Kitchen Korean Restaurant
Peter How Yong HuiPeter How Yong Hui
Kitchen Assistant at 8 Korean BBQKitchen Assistant at 8 Korean BBQ