Charlie Emmons
Bedford,TX
Summary
Accomplished in growing gross sales, increasing customer retention, and maximizing profits with a hands-on "good cop" style. Excellent verbal and written communication, planning and relationship-building skills.
Proficient in gathering market and competitor information and
forecasting trends to optimize plans. Multi-tasking professional well-known for successfully turning "heat case" customers into ongoing, happy, and satisfied customers.
Pursuing a role where transparency and dedication will be highly valued.
Overview
9
9
years of professional experience
Work History
Performance Manager
Five Star Ford Dallas
01.2020 - 01.2024
- Developed strong relationships with key accounts for improved customer loyalty and repeat business.
- Managed high-performing sales team, fostering culture of accountability and continuous growth.
- Delivered exceptional results in meeting or exceeding quarterly and annual sales targets consistently.
- Established rapport with top-tier clients through consistent communication and active problem-solving efforts.
- Implemented systems and procedures to increase sales.
- Enhanced customer satisfaction through personalized service and diligent followup.
- Attended industry conferences and training events, continually refining skills and broadening knowledge base.
- Expanded dealership''s clientele through targeted outreach efforts, including local events and social media engagement.
- Managed social media accounts, driving brand awareness and engagement through daily postings and interactions with followers.
- Managed at least 25 inventory vehicles. monthly Responsible for pictures as well as customer sourcing of these vehicles
Internet Sales Manager
Grapevine Ford
01.2017 - 01.2020
- Offered each customer top-notch, personal service
and polite support to boost sales and customer
satisfaction.
- Responds to internet inquiries and phone calls in
timely matter.
- Built and strengthened long-lasting client
relationships based on great customer service and
honest - Managed at least 40 phone calls daily
- Managed social media accounts, driving brand awareness and engagement through daily postings and interactions with followers
Sales Associate
Vandergriff Honda
01.2015 - 01.2017
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing very welcoming store atmosphere.
- Developed new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining very high levels of product knowledge.
- Responsible for 40 phone calls daily
Education
Bachelor of Science - Airframe And Powerplant
Aviation Institute of Maintenance - Dallas
Irving, TX08.2015
Skills
- Negotiation
- Social media marketing
- Customer retention
- Strategic planning
- Goals and performance
- Team training
- Organizational Skills
- Emotional Intelligence
- Product knowledge
Timeline
Performance Manager
Five Star Ford Dallas
01.2020 - 01.2024
Internet Sales Manager
Grapevine Ford
01.2017 - 01.2020
Sales Associate
Vandergriff Honda
01.2015 - 01.2017
Bachelor of Science - Airframe And Powerplant
Aviation Institute of Maintenance - Dallas
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