Charlie Franks
Fullerton,CA
Summary
Motivational leader and organizational problem-solver with advanced business strategy, project controls and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on identifying and leveraging employee strengths to maximize engagement and performance.
Overview
20
20
years of professional experience
Work History
Manager, Asset Management (Finance/Controllership)
Disney Parks, Experiences & Products
Anaheim, CA
01.2022 - Current
- Lead 4 distinct departments under Asset Management: Fixed Asset Inventory Control, Property Control, Branded Asset Management, and an Employee retail store
- Developed department mission to protect company assets still in use through inventorying and auditing, and find the most ethical and responsible disposition of assets no longer needed
- Through creative repurposing and thoughtful decision making, led the team to a record breaking 2.6 million pounds of items diverted from landfill through donation, liquidation, repurpose, and recycling
- Identify and activate the individual strengths of a team of managers, salaried professionals, and hourly associates to guide them towards personal and department success
- Partner with Security Investigations teams to conduct inventories and research in order to recover stolen assets and provide evidence to law enforcement
- Provide project management support for construction projects, including asset inventories and site security consultation
- Create and provide regular revenue, cost, and environmental reporting to senior leadership and Corporate Social Responsibility
Finance Manager, Business Complimentary Media
Disney Parks, Experiences & Products
Anaheim, CA
02.2018 - 01.2022
- Create and administer the polices regarding the use or issuance of admission media at the Disneyland Resort and the Walt Disney World Resort
- Inspired my team of direct reports to develop a strong internal brand where we were recognized as supportive thought partners who always exceeded client expectations, while enforcing internal policies and controls
- System administrator for multiple internal systems used to generate admission media for all domestic Disney parks, ensuring PCI compliance, investigating upstream/downstream system interaction errors, managing system configuration, and troubleshooting user concerns
- Trained employees of all levels, including c-suite executives, on the use of our systems and provided guidance through policy and processes
- Created and conducted system designs, requirement gathering, and user acceptance testing for multiple critical applications
Business Operations Manager, Global Comp Media
Disney Parks, Experiences & Products
Anaheim, CA
10.2014 - 02.2018
- Led the creation of a centralized team that managed the systems, policy, and fulfillment for admission provided as employee perks internationally
- Created requirements and presented to steering committee to ultimately receive approval to create a new system for creating and managing admission media for the company's most significant business partners
Guest Service Manager, Transportation & Parking
Disneyland Resort
Anaheim, CA
11.2010 - 10.2014
- Coached and mentored approximately 600 hourly union employees
- Lead parking lot operations and transportation demands, including tolls, trams, busses, and inventory management for multiple parking lots in the Anaheim Resort area
- Partnered with the City of Anaheim to create and manage Resort area traffic plans
- Primary POC for technology, cash handling, and the new hire experience
Guest Service Manager, Food & Beverage
Disneyland Resort
Anaheim, CA
07.2005 - 11.2010
- Managed daily operation, staffing, food quality, and ensured guest expectations were met in all styles of service, including carts, quick service, casual service, buffet, fine dining, and the exclusive Club 33 member only restaurant
- Designed and implemented training plans, operating plans, and reservation templates for new table service restaurants
Brand Central Commissioned Sales
Sears, Roebuck and Co.
Buena Park, CA
11.2003 - 05.2005
- Sold small and major appliances on commission
- Coordinated deliver and install and maintained in-store marketing
Education
Some College (No Degree) - Psychology
Cypress College
Cypress, CASkills
- Strategic Planning
- Operations Management
- Employee Development
- Project Management
- Verbal and Written Communication
- System Administration
- SmartSheets
- WorkDay
Timeline
Manager, Asset Management (Finance/Controllership)
Disney Parks, Experiences & Products
01.2022 - Current
Finance Manager, Business Complimentary Media
Disney Parks, Experiences & Products
02.2018 - 01.2022
Business Operations Manager, Global Comp Media
Disney Parks, Experiences & Products
10.2014 - 02.2018
Guest Service Manager, Transportation & Parking
Disneyland Resort
11.2010 - 10.2014
Guest Service Manager, Food & Beverage
Disneyland Resort
07.2005 - 11.2010
Brand Central Commissioned Sales
Sears, Roebuck and Co.
11.2003 - 05.2005
Some College (No Degree) - Psychology
Cypress College
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