Charlie Giancola
Syracuse,NY
Summary
Self-motivated business owner ready to rise to any occasion. Manages hands-on work as well as clerical work with a straight forward attitude. Proficient at discovering alternative and cost effective solutions to problems. Excels at developing strong business relationships with customers and partners.
Overview
8
8
years of professional experience
Work History
Installation Specialist
Sedgwick Business Interiors
Syracuse , NY
2017.07 - Current
- Installed, configured and maintained a variety of cubicle systems, tables, chairs and structural units in accordance with established procedures.
- Assessed customer feedback following installation completion in order to identify areas for improvement.
- Coordinated job site flow with project manager before prior to project execution.
- Followed safety guidelines and wore protective gear when using power drills, circular saws and other power tools.
Co-Owner
Flower Skate Shop
Syracuse , NY
2020.10 - Current
- Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
- Communicates regularly with team members to deliver pertinent details related to progress status and direction of projects.
- Administers day-to-day operations, including accounting and budget management, business development, social media and customer service.
- Supports sales process by engaging appropriately when responding to online audience inquiries and posted comments.
Co-Founder
A Lovely Time Music and Arts Festival
Turin , NY
2018.07 - Current
- Organizes event facility and booked musical performances.
- Oversees event logistics, venue scheduling and accommodations.
- Constructs stages, stairs and skate ramps for patron entertainment.
- Recommends money-saving strategies for events to bring costs within budget.
- Directs social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
- Showed consistent growth in attendance from 100 to 400 patrons.
Customer Service Representative
Burton Snowboards
Burlington , VT
2015.11 - 2017.03
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented warranty claims with customers to track requests, problems and solutions.
- Communicated with flagship stores to further attempt to assist customers.
- Assessed customer needs and upsold products and services to maximize sales opportunities.
Education
Bachelor of Arts - Communications
Champlain College
Burlington, VT05.2013
Skills
- Strategic Planning
- Customer Care
- Logistics
- Cash Flow Optimization
- Organization
Timeline
Co-Owner
Flower Skate Shop
2020.10 - Current
Co-Founder
A Lovely Time Music and Arts Festival
2018.07 - Current
Installation Specialist
Sedgwick Business Interiors
2017.07 - Current
Customer Service Representative
Burton Snowboards
2015.11 - 2017.03
Bachelor of Arts - Communications
Champlain College
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