Charlie Gonzalez
Elizabeth,NJ
Summary
Dynamic and detail-oriented Dispatcher with proven expertise in managing high-stress situations at Pdp Logistics. Skilled in dispatch software and customer relations, I excel at coordinating timely deliveries and resolving conflicts, enhancing operational efficiency and customer satisfaction. Committed to fostering teamwork and maintaining accurate records for improved data tracking.
Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.
Overview
8
8
years of professional experience
Work History
Logistics Associate
Restoration Hardware
01.2025 - Current
- Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
- Reduced order processing time with streamlined packing and shipping processes.
- Managed supply chain operations, optimizing transportation routes and carrier selection for cost savings.
- Optimized warehouse layout for maximum space utilization and efficient material handling practices.
- Collaborated with cross-functional teams to develop comprehensive strategies for addressing complex logistics challenges.
- Oversaw the safe loading and unloading of trucks, adhering to safety regulations and minimizing potential risks.
- Improved warehouse efficiency by implementing innovative inventory management techniques.
- Monitored inventory levels closely to prevent stockouts or excess inventory, maintaining optimal balance between supply and demand.
- Tracked orders and notified customers of status or potential delays.
- Assisted in receiving, stocking and distribution of merchandise.
- Helped train new employees in safe practices and warehouse procedures.
- Managed warehouse operations and verified proper shipment procedures.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
Dispatcher
Pdp Logistics
01.2025 - 06.2025
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Picker
Amazon
02.2024 - 04.2024
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.
- Contributed to a safe working environment by adhering to safety protocols and reporting any hazards or issues promptly.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Team Member
Domino's Pizza
11.2023 - 02.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Developed strong cooperative relationships with coworkers and managers.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Monitored and verified merchandise for proper prices and labels.
- Improved customer satisfaction by quickly helping each person find desired items.
- Assisted in inventory management to prevent stock shortages and overages.
Sales Associate
Perry Ellis International
11.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Collaborated with team members to achieve monthly sales targets.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Construction Worker
Your Best Choice
01.2018 - 04.2020
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Reduced material waste by accurately calculating requirements and optimizing usage throughout the project lifecycle.
- Contributed to a positive work culture by fostering teamwork among staff through open communication channels, which led to higher overall productivity levels during projects.
Education
High School Diploma -
Linden High
Linden, NJ06-2024
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Customer relations
- Schedule management
- Updating logs
- Schedule coordination
- Customer relationship management
- Routing orders
- Incident reporting
- Database updates
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Record keeping
- Call handling
- Processing orders
- Delivery support
- Navigation support
- Driver communication
- Multitasking Abilities
- Teamwork and collaboration
- Microsoft office
- Multitasking
- Paperwork processing
- Dispatch recordkeeping
- Effective communications
Languages
Spanish
Native or Bilingual
Interests
- Music
- I like working with my hands and fixing things
- Auto Repair/Restoration
- Gym Workouts
- Team Sports
Timeline
Logistics Associate
Restoration Hardware
01.2025 - Current
Dispatcher
Pdp Logistics
01.2025 - 06.2025
Picker
Amazon
02.2024 - 04.2024
Team Member
Domino's Pizza
11.2023 - 02.2024
Sales Associate
Perry Ellis International
11.2022 - 02.2023
Construction Worker
Your Best Choice
01.2018 - 04.2020
High School Diploma -
Linden High
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