Charlie Harrod
Fort Myers
Summary
Adept at managing high-stress situations and fostering positive relationships, I leveraged problem-solving and critical thinking skills at Target to enhance customer loyalty and resolve disputes. My background in childcare and customer service, highlighted by a strong work ethic and reliability, has equipped me to maintain safe, organized environments and achieve significant improvements in customer and child satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Babysitter
Self-employeed
12.2021 - 08.2024
- Developed routines to help children feel secure and comfortable.
- Cared for children by preparing meals and providing snacks.
- Adapted to children's moods and needs to provide emotional support.
- Followed specific guidelines from parents regarding children's routines and preferences.
- Organized fun activities and games to keep children engaged and entertained.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
Customer Service Representative
Target
02.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Cashier
Smoothie King
12.2021 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Bachelor of Science - Nursing
Florida Gulf Coast University
Fort Myers, FL05-2028
High School Diploma -
St. Petersburg High School
St. Petersburg, FL05-2024
Skills
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
- Reliability
- Following directions
- Critical thinking
- Dependability
- Maintaining safe environment
- Attention to detail
- Conflict resolution
- Childcare
Certification
- Safe Sitter® Certified Babysitter – Safe Sitter, Inc.
- First Aid Certification - American Red Cross or St John Ambulance.
Timeline
Customer Service Representative
Target
02.2023 - 05.2024
Babysitter
Self-employeed
12.2021 - 08.2024
Cashier
Smoothie King
12.2021 - 01.2023
Bachelor of Science - Nursing
Florida Gulf Coast University
High School Diploma -
St. Petersburg High School
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