Charlie Haselwood

• Lead a team of six direct reports supporting enterprise-wide infrastructure, service availability, and operational performance. Ensuring 24x7 availability.
• Promoted a culture of continuous learning through regular discussions and suggest training avenues aligned with career aspirations for staff.
• Implemented and developed operational standards, policies and procedures.
• Managed infrastructure capacity planning, hardware forecasting, asset lifecycle management, and technology standardization initiatives.
• Established operational KPIs and leveraged trend analysis to improve performance and reliability.
• Partnered with business and technology leaders to deliver scalable data center solutions aligned with strategic objectives.
• Provided strong leadership to enhance team productivity and morale.
• Developed and mentored high-performing teams, fostering accountability, succession planning, and continuous improvement.
• Promote knowledge management practices, standardized operating procedures, and documentation standards to improve operational consistency and support effectiveness.
• Partner with cross-functional technology and business teams to plan, forecast, and deliver data center infrastructure solutions supporting enterprise growth and modernization.

· Being a dedicated technical leader who is also responsible for participating in the design and implementation of key data center operational processes to support the consistent implementation of a framework within the organization.

· Conduct or oversee business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies.

· Developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others.

· Practices self-leadership and promotes learning in others.

Communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback.

· Collaborated with cross-functional teams to develop and implement IT solutions, increasing overall efficiency.

· Researched and identified solutions to technical problems.

Used ticketing systems to manage and process support actions and requests.

· Managed and executed DCO Urban Renewal program at Corona Data Center. This is a dedicated program that solves the issue of abandoned and unused hardware still powered on within the Data Center raised floor environment. Due diligence on this effort is necessary to ensure a smooth shut down without interruptions or outages and is a large cost savings to the company.

· Open, manage and execute changes on the raised floor environment to reclaim square footage and power back to the Data Center.

· Provides first, second, and third level support to resolve difficult, complex, and sensitive problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly).

Serves as an escalation point and mentor for junior staff.

· Applies deep technical expertise to resolve complex problems..

• Supervisor of the hardware planning team with seven direct reports.
• Perform mid-year and year-end reviews for employees managed, whilst providing constructive feedback.
• HR Responsibilities for teams managed.
• Responsible for advanced front-line support of IT and Network Infrastructure within raised floor areas of Data Center.
• Responds to scheduled and emergency dispatches to Data Center for after-hours service calls and security escorts.
• Updates KP Data Center management software (future facilities) in order to provide client site analysts and facilities engineering teams with up to date consults, installs, decommissions and migrations of network, and hardware devices on Data Center raised floor environment.

• Made lead for KP Client sites in Southern California with three direct reports at the Corona Data Center location.
• Lead manages day-to-day operations of KP client sites.
• Responsible for advanced front-line support of IT and Network Infrastructure within raised floor areas of Data Center.
• Coordinates with onsite facility services to balance and ensure maximum raised floor cooling and airflow efficiencies are deployed.
• Ensures compliance with business requirements, via established Service Level Agreements (SLAs) and other performance indicators (i.e. response time, resolution rate, service quality, customer satisfaction) to ensure service levels are met.
• Strong working knowledge of Data Center architectures and systems for raised floor space: equipment cabinets, containment solutions, final power distribution, computer systems, network systems, cabling systems, and communications circuits.
• Strong working knowledge of Data Center core infrastructure (power, cooling, fire protection) and interactions with raised floor equipment standards.

• Responsible for advanced front-line support of IT and Network Infrastructure within raised floor areas of Data Center.
• Opens tasks to groups in order to complete physical installation, dressing, and connection of fiber and copper communications cables.
• Supported senior teammates performing crisis management during critical situations or major service outages.
• Accepted tasks and documented status using ticketing system, time reports and email.
• Recorded received products into database using asset tags information, product manufacturer, model and serial number.
• Streamlined processes for hardware installation, saving time and reducing potential errors during deployment.

• Responsible for advanced front-line support of IT and Network Infrastructure within raised floor areas of Data Center.
• Opens tasks to groups in order to complete physical installation, dressing, and connection of fiber and copper communications cables.
• Strong working knowledge of Data Center architectures and systems for raised floor space: equipment cabinets, containment solutions, final power distribution, computer systems, network systems, cabling systems, and communications circuits.
• Streamlined processes for hardware installation, saving time and reducing potential errors during deployment.

• Construction foreman responsible for cable installation and decommission for Data Center with four to nine direct reports dependent upon work load and schedule.
• Supervising, Installing and maintaining cabling infrastructure in Kaiser Permanente Data Centers.
• Walking work orders and accumulating material lists and labor hours.
• Supervising Installation of CAT5/6/6A, T1 lines and 10G-50 micron fiber.
• Creating and Implementing cabling safeguards to minimize down time and outages.
• Training new crew members to maintain and support Cabling Infrastructure standards.
• Lead weekly safety meetings on various topics.
• Evaluated new technologies in telecommunications systems, staying up-to-date on industry trends and advancements.
• Ensured compliance with industry regulations and guidelines during all phases of project implementation.

• Promoted to lead with total of three to nine direct reports dependant upon workload and scheduling.
• Responsible for cable installation and decommission for Data Center with four to nine direct reports dependent upon work load and schedule.
• Supervising, Installing and maintaining cable infrastructure .
• Streamlined inventory management processes by accurately tracking tools, equipment, and supplies used during each job assignment.
• Supported successful project completion with effective coordination of resources, including labor, materials, and equipment.
• Maximized system reliability by conducting thorough inspections of installed equipment.
• Walking work orders and accumulating material lists and labor hours.
• Terminating CAT5/6/6A cables with RJ45's. Using 568B/568A.
• Installing data cable for Cameras throughout various buildings, overhead and underground, as requested.
• Installing Security wire.
• Experience in installing, splicing, and supporting fiber through overhead, underground, raised and air blown systems.
• Evaluated new technologies in telecommunications systems, staying up-to-date on industry trends and advancements.
• Ensured compliance with industry regulations and guidelines during all phases of project implementation.
• Provided exceptional service for clients by effectively managing time and resources during installations.
• Increased overall efficiency by streamlining work processes and adhering to safety protocols.