Charlie Hein
Mesa,AZ
Summary
Experienced managerial candidate skilled in operational excellence, team leadership, and strategic planning. Proven track record of driving growth and improving productivity through collaboration, adaptability, and effective resource management.
Overview
3
3
years of professional experience
Work History
General Manager and Bartender
Kavasutra Kava Bar
03.2023 - Current
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Boosted industry practices and company procedures through effective training of team members.
Assistant Preschool Teacher
Small Miracles
11.2022 - 04.2023
- Maintained tidy and clean classroom consistent with safety and health standards.
- Implemented behavior management strategies effectively, promoting a positive atmosphere within the classroom.
- Aided in the preparation of instructional materials, ensuring resources were readily available for each lesson.
- Enhanced student engagement by incorporating interactive activities and hands-on learning experiences.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Established a nurturing classroom environment that promoted inclusivity, emotional well-being, and social development.
Barista Shift Lead
Dutch Bros
09.2021 - 11.2022
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Contributed to store profitability by upselling products and promoting seasonal offerings.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Collaborated effectively with team members to maintain a harmonious work environment and smooth shift transitions.
- Demonstrated versatility by mastering various roles within the coffee shop, including cashier, barista, and food preparation tasks.
- Implemented creative solutions for resolving customer complaints, resulting in higher customer retention rates.
Education
Associate of Arts -
Walla Walla Community College
Walla Walla, WA06-2020
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Staff training/development
- Inventory control
Work Preference
Work Type
Part TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionTimeline
General Manager and Bartender
Kavasutra Kava Bar
03.2023 - Current
Assistant Preschool Teacher
Small Miracles
11.2022 - 04.2023
Barista Shift Lead
Dutch Bros
09.2021 - 11.2022
Associate of Arts -
Walla Walla Community College
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