Charlie Hillstrom
Winter Garden,FL
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Excellent at making connections with customers and team members alike.
Overview
4
4
years of professional experience
Work History
Disney College Program Houseperson
Disney's Old Key West Resort
01.2024 - 05.2024
- Assisted housekeeping staff in completing tasks efficiently for improved overall cleanliness.
- Collaborated with team members to maintain inventory of supplies and linens for streamlined operations.
- Maintained safety standards by conducting routine inspections and ensuring adherence to protocols.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Barista Trainer
Starbucks At Target
07.2022 - 01.2024
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Upheld high standards of quality control by consistently measuring ingredients accurately and adjusting recipes as needed.
Barista
Caribou Coffee
07.2021 - 07.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Team Leader
Dairy Queen Grill & Chill
11.2019 - 12.2021
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Education
Disney College Program
1510 N Cove Rd, Lake Buena Vista, FL 3283005.2024
Associate of Arts -
North Hennepin Community College
Minneapolis, MN12.2023
Skills
Customer Service
Problem-solving abilities
Team Leadership
Organized and Streamlined
Timeline
Disney College Program Houseperson
Disney's Old Key West Resort
01.2024 - 05.2024
Barista Trainer
Starbucks At Target
07.2022 - 01.2024
Barista
Caribou Coffee
07.2021 - 07.2022
Team Leader
Dairy Queen Grill & Chill
11.2019 - 12.2021
Disney College Program
Associate of Arts -
North Hennepin Community College
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