Charlie Ho
North Salt Lake,UT
Summary
Dynamic Service Experience Representative with a proven track record at Nordstrom, excelling in customer service and complaint handling. Recognized for enhancing team collaboration and delivering exceptional service, consistently surpassing performance targets. Skilled in CRM software and effective communication, adept at resolving complex issues while maintaining a calm demeanor under pressure.
Overview
5
5
years of professional experience
Work History
Service Experience Representative
Nordstrom
11.2021 - Current
- Collaborated with colleagues to develop innovative solutions for complex customer issues.
- Boosted team morale with effective communication and a collaborative work environment.
- Contributed to the development of improved workflows by sharing best practices gained from hands-on experience.
- Delivered exceptional levels of service, consistently exceeding performance targets.
Delivery Driver/ Cashier
Autozone
02.2020 - 11.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
Cashier
Lee's Market Place
01.2020 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Bountiful High School
695 South Orchard Dr Bountiful, UT 84010Skills
- Call center experience
- Complaint handling
- CRM software
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Calm and professional under pressure
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
- Team collaboration
- Calm under pressure
- Shipping and receiving
- Effective communication
- Decision-making
- Problem resolution
- Data entry
- Work prioritization
- Conflict resolution
Languages
Vietnamese
Professional Working
Timeline
Service Experience Representative
Nordstrom
11.2021 - Current
Delivery Driver/ Cashier
Autozone
02.2020 - 11.2021
Cashier
Lee's Market Place
01.2020 - 03.2020
High School Diploma -
Bountiful High School
Similar Profiles
Alex Zuniga NonogAlex Zuniga Nonog
Customer Care Representative at NordstromCustomer Care Representative at Nordstrom
Logan AllenLogan Allen
Assistant Department Manager Mens Apparel & Shoes at NordstromAssistant Department Manager Mens Apparel & Shoes at Nordstrom
Seth PatmoreSeth Patmore
Sales Associate at NordstromSales Associate at Nordstrom
Rachel GawRachel Gaw
Retail Sales Manager at NordstromRetail Sales Manager at Nordstrom
Kirt AndersonKirt Anderson
Inside Sales Representative at Boise CascadeInside Sales Representative at Boise Cascade