Emily Cerda
Oklahoma City,OK
Summary
Results-driven Center Supervisor with a track record of high productivity and efficiency. Specializes in team leadership, operational management, and delivering excellent customer service. Strong communication, problem-solving, and adaptability skills ensure seamless operations and a positive workplace environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Center Supervisor
Biolife Plasma Center
Del City, OK
02.2022 - Current
- Managed a team of 10 employees, delivering guidance and direction to optimize efficiency.
- Developed and implemented policies and procedures to enhance center operations.
- Instructed newly-hired personnel on operational procedures, customer service standards, and safety protocols.
- Assessed employee performance through one-on-one sessions and yearly assessments.
- Offered constructive criticism to enhance job performance of team members.
- Consistently ensured the safety and operational efficiency of equipment through regular inspections before use by staff or customers.
- Assisted customers by resolving issues and addressing their queries.
General Cleaner
Cerda & Cerda INC
Del City, OK
08.2020 - 02.2022
- Performed floor sweeping and mopping tasks, while also handling bathroom scrubbing and window cleaning.
- Maintained cleanliness by emptying trash receptacles and appropriately disposing of waste in assigned locations.
- Dusted various surfaces including furniture, fixtures, and walls.
- Adeptly maintained the cleanliness and appearance of carpets and upholstered furniture by utilizing effective vacuuming techniques.
- Managed inventory, stocking paper products and cleaning supplies.
- Maintained high standards of cleanliness in kitchen spaces through diligent cleaning and disinfection of various appliances such as ovens, microwaves, refrigerators, and dishwashers.
- Ensured proper functionality of janitorial equipment.
- Maintained proper sanitation of countertops and various surfaces through the use of appropriate cleaners and disinfectants.
- Followed safety procedures when handling hazardous materials.
- Inspected buildings for cleanliness on a daily basis.
- Performed end-of-shift security procedures consistently.
- Ensured cleanliness of windows, glass partitions, and mirrors through the use of appropriate cleaning tools.
- Handled the removal of trash bags, deconstructed boxes and correctly allocated recyclable materials in specified disposal zones.
Houseman
Embassy Suites
Norman, OK
05.2019 - 01.2020
- Maintained prompt delivery of requested items like linens, towels, toiletries and other amenities to guest rooms.
- Prepared housekeeping carts with necessary supplies at the start of every shift.
- Provided support to Housekeepers by assisting in bed linen changes if necessary.
- Sustained readiness and appearance of public areas throughout.
- Delivered prompt and efficient response to guest inquiries and fulfilled all housekeeping requests with attentiveness.
- Consistently checked the availability of cleaning supplies and communicated to supervisors about low inventory levels.
- Transported dirty linen from guest rooms to laundry area utilizing appropriate equipment.
- Performed inspections on guest rooms to verify cleanliness standards were met.
- Effectively communicated with other departments, including the front desk and engineering teams.
- Assisted with various laundry services, such as washing, drying, and folding linens.
Grocery Clerk
Aldi
Moore, OK
06.2015 - 12.2015
- Provided customer assistance by locating store items and addressing inquiries regarding product details and pricing.
- Stocking shelves, rotating merchandise, and ensuring product freshness to optimize inventory management.
- Maintained organized shelves as part of store maintenance duties.
- Welcomed and assisted store visitors, offering exceptional customer service and promptly answering questions.
- Handled customer transactions, including payment processing and managing returns or exchanges of merchandise.
- Carried out responsibilities for store commencement and conclusion involving display arrangement, cash count in registers, and item restock.
- Maintained accurate pricing information by verifying tag prices against price sheets and making necessary updates.
- Organized backroom storage areas in accordance with company safety and efficiency standards.
Assistant Manager
Dunkin' Donuts
Del City, Oklahoma
08.2010 - 06.2015
- Mentored and aided junior colleagues in completing daily tasks, projects, and objectives.
- Enhanced efficiency by developing an automated system for monitoring and replenishing supplies.
- Efficiently handled and settled team member conflicts.
- Regular communication with customers to gather insights into their needs.
- Managed the daily operations by assigning duties and scheduling shifts.
- Delivered leadership, advice, and coaching to recently onboarded employees in relation to diverse company programs.
Education
High School Diploma -
Del City High School
Del City, OK05-2010
Skills
- Team Management
- Task Delegation
- Operations Management
- Staff Management
- Inventory Control
- Employee Motivation
- Training and mentoring
- Goal-Oriented
- Workplace Safety
Certification
- Certificate in Graphics Communications
- Certificate in Child Care
References
References available upon request.
Timeline
Center Supervisor
Biolife Plasma Center
02.2022 - Current
General Cleaner
Cerda & Cerda INC
08.2020 - 02.2022
Houseman
Embassy Suites
05.2019 - 01.2020
Grocery Clerk
Aldi
06.2015 - 12.2015
Assistant Manager
Dunkin' Donuts
08.2010 - 06.2015
High School Diploma -
Del City High School
- Certificate in Graphics Communications
- Certificate in Child Care
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