Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
5b
Charlie Iacono

Charlie Iacono

Chapel Hill,NC

Summary

HOTEL OPERATIONS & MANAGEMENT Hospitality professional with operations management & investment of international boutique hotel. Specializing in profitable operations, staff management, marketing, food & beverage, and exceptional customer service. Leader adept in: instituting process improvements to increase efficiency, enhancing hotel sales/operations, and implementing effective financial controls. Balances off-season costs, cash flow and P&L goals. Builds quality with bottom-line while offering outstanding guest experiences. Fluency in Italian. Other: Emmy-Award Winner.

Overview

39
39
years of professional experience

Work History

Sports Remote Robotic Camera Operator

ROBO-VISION
01.2008 - Current
  • Supported multi-camera setups by effectively communicating with other operators to achieve desired coverage during live events or studio recordings.
  • Worked with directors to capture desired shots.
  • Operated television studio cameras during live production.
  • Set up and operated remote cameras for live video feeds.
  • Manage all aspects of pre/post-event production (packing equipment, event set up/load-in and break down/load-out)
  • Troubleshoot equipment failures and multi-task as necessary.

General Manager & Investor

HOTEL DELLE TELE
01.2010 - 08.2013
  • Oversee and manage hotel by planning, organizing, staffing, and directing hotel operations on a daily basis
  • Proven leadership capabilities through successful management experience and guest reviews
  • Maintain the highest standard of service for guests including maintenance and cleanliness of guest rooms and associated facilities; ensure the highest standards of security for hotel patrons and employees, and sustain exceptional standards of quality and service of food & beverage
  • Clearly describe, assign, and delegate responsibility and authority for the operation of the various sub departments ensuring that proper communication leads to guest satisfaction and maximum profit/productivity
  • Maximize profits through cost/labor control; prepare the annual hotel budget while maintaining established costs and quality standards; develop short-term and long-term financial and operational plans for the hotel
  • Monitor hotel performance through verification and analyses of guest satisfaction systems and monthly financial reports
  • Create and implement local, national and international sales/marketing programs including pricing strategies with agency web sites
  • Direct and coordinate the food & beverage operations to attain maximum profits at the highest standard of service and quality, including food production, room service, and beverage service
  • Fostering a positive work environment and high employee satisfaction.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Audio Production Crew

CBS
01.1999 - 01.2010
  • Performed audio management in a broadcast environment, hands-on live video production, and sound mixing for the daytime drama series which garnered more than two million daily viewers
  • Managed five cameras, three boom microphones, the jib, practical televisions, and telephone equipment
  • Acted as A2 on team configuring packs and IFB's (wireless microphone system) on daily RF communications system
  • Provided A1 mixing duties on console and portable configuration
  • Executed innovative filming: team member on crew that introduced hand-held digital cameras, lights and microphones to update the look of the longest-running daytime television soap opera series
  • Accomplishment: Winner of the 2007-2008 Emmy Award for Outstanding Achievement in Live & Direct to Tape Sound Mixing for a Drama Series/winner remote camera operator 2007-2008 NASCAR on FOX
  • Nominated for three Emmy Awards: 2000-01, 2004-05, and 2007-08 seasons.

Owner/Operator and Musician of Touring Music Company

STRING MUSIC, INC.
01.1986 - 01.2008
  • Led and managed all aspects of a touring event band which performed corporate events, weddings, engagements, and private functions
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Produced more than 80 shows a year; 800% increase in bookings since Year 1
  • Directed and supervised staff including musicians, sound and lighting technicians, and administration/benefits
  • Spearheaded sales and pricing strategies to garner major clients like Hamamatsu and Hilton Hotels
  • Created and executed marketing, advertising/promotions, and web site strategies
  • Negotiated contracts with clients and vendors
  • Interviewed and hired staff for S corporation
  • Accomplishment: Top reputation for performance and customer service triggered significant reduction in marketing and advertising expenses
  • Increased bookings and revenues 800% since business inception.

Education

Bachelors in Business Management -

Five Towns College
Dix Hills, New York
05.2008

Skills

  • Leadership
  • Customer Service
  • Operations Management
  • New Business Development
  • Profit/Income Maximization
  • Communications
  • Staff/Labor Management
  • Negotiation
  • Market Trends/Segmentation
  • Guest Experience
  • Decision-Making

Languages

Italian
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

General Manager & Investor

HOTEL DELLE TELE
01.2010 - 08.2013

Sports Remote Robotic Camera Operator

ROBO-VISION
01.2008 - Current

Audio Production Crew

CBS
01.1999 - 01.2010

Owner/Operator and Musician of Touring Music Company

STRING MUSIC, INC.
01.1986 - 01.2008

Bachelors in Business Management -

Five Towns College

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Charlie Iacono