Charlie Jackson
Huntington,WV
Summary
Results-driven professional with strong expertise in quality assurance and process optimization. Proven ability to oversee operations and enhance customer relations while implementing efficient quality control processes.
Overview
11
11
years of professional experience
1977
1977
years of post-secondary education
Work History
Operation Management
ATT Direct TV
Huntington, WV
10.2007 - 11.2011
- Implemented quality control processes throughout all aspects of operation management.
- Oversaw daily operations, including staffing, scheduling, customer relations and inventory management.
- Advised senior management on strategies for streamlining operations while maintaining high standards of quality assurance.
- Advised management on ways to streamline operations while maintaining high levels of quality assurance.
Customer Service Representative
Mileage Plus
Barboursville, West Virginia
01.2001 - 08.2006
- Assisted customers with account inquiries and travel arrangements.
- Resolved service issues through effective communication and problem-solving skills.
Education
Elementary Education
Marshall University
Huntington, West Virginia, WV 09.1976 - 05.1977
Wayne High School
Wayne , WvSkills
- Quality assurance
- Process optimization
- Inventory management
- Operations oversight
- Customer relations
- Conflict resolution
- Customer support
- Team collaboration
- Communication skills
- Time management
- Analytical thinking
Timeline
Operation Management
ATT Direct TV
10.2007 - 11.2011
Customer Service Representative
Mileage Plus
01.2001 - 08.2006
Elementary Education
Marshall University
09.1976 - 05.1977
Wayne High School