Charlie Kasper
Monticello
Summary
Dynamic Customer Service Officer with a proven track record at Menards, excelling in complaint handling and relationship building. Recognized for enhancing customer satisfaction through effective problem resolution and product knowledge. Skilled in Microsoft Excel, I streamline processes to improve operational efficiency and ensure a positive shopping experience.
Overview
1
1
year of professional experience
Work History
Customer Service Officer
Menards
06.2025 - 10.2025
- Assisted customers with inquiries and product selections to enhance overall satisfaction.
- Processed transactions accurately using point-of-sale systems to ensure efficient service.
- Maintained product displays and inventory levels, ensuring a well-organized shopping environment.
- Resolved customer complaints effectively, contributing to improved service quality and retention.
Volunteer
Elementary School
09.2024 - 05.2025
- Collaborated with team members to ensure smooth operations during events and activities.
- Organized and maintained filing systems, improving accessibility of important documents for staff.
- Collaborated with team to streamline processes, contributing to a more efficient workflow within the department.
- Participated in training sessions to learn best practices for office management and operational efficiency.
Education
High School Diploma -
Monticello High School
Monticello, MN06-2025
Skills
- Customer support
- Complaint handling
- Data entry
- Customer focus
- Relationship building
- Microsoft Excel
- Active listening
- Problem resolution
Timeline
Customer Service Officer
Menards
06.2025 - 10.2025
Volunteer
Elementary School
09.2024 - 05.2025
High School Diploma -
Monticello High School