Charlie Keys
Hampton,VA
Summary
Having had the opportunity to explore multiple career fields i am a Compassionate Case Manager experienced in correctional environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Committed Correctional Officer skilled in maintaining order by enforcing rules and regulations in prison and jail settings. Handles difficult inmates and high-pressure situations with sound judgment and reasoned thinking demonstrated over 4-year industry history. Diligent Water Treatment Specialist with 6-year background performing water quality analysis, testing and verification. Reliable and responsible with knowledge of water purification equipment. Inspecting water supplies for presence of disease, germs and other conditions hazardous to health and environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Water Treatment Specialist
Army National Gaurd MS
02.2019 - Current
- Experienced Army Water Treatment Sergeant with over 6 years of service in managing and operating water treatment facilities.
- Trained new soldiers on proper operation procedures and safety guidelines, fostering a knowledgeable workforce committed to excellence.
- Maintained water treatment equipment.
- Improved water quality by implementing advanced treatment techniques and optimizing filtration processes.
- Recorded test data and prepared reports, summaries or charts to interpret test results.
- Assisted in water reconnaissance and site preparation.
- Collected water samples to test alkalinity, hardness, and residual levels.
Case Manager, CMTY COR
Corecivic Inc.
10.2023 - 05.2024
- Highly trained and experienced Correctional Officer managing and maintaining security within a correctional facility.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
M1
Corecivic Inc.
06.2022 - 10.2023
- Highly trained and experienced Correctional Officer managing and maintaining security within a correctional facility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Correctional officer
Corecivic Inc.
06.2020 - 06.2022
- Highly trained and experienced Correctional Officer managing and maintaining security within a correctional facility.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Clerk
Kroger
06.2018 - 01.2019
- Processed all sales transactions promptly to prevent long customer wait times.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Crew Member Cook
McDonald's
11.2016 - 11.2017
- Provided outstanding customer service by greeting and assisting customers with their orders and inquiries.
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
- Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Prepared food items according to recipe to drive quality and consistency.
Correctional Officer
Mississippi DOC
06.2016 - 11.2017
- Highly trained and experienced Correctional Officer managing and maintaining security within a correctional facility.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
Education
Associate - Psychology
Coahoma Community College
Clarksdale, MSHigh School Diploma - General Studies
Broad Street High School
Shelby, MS05.2013
Skills
- Planning Intermediate
- Travel Intermediate
- Audits Intermediate
- Operations Intermediate
- Technology Intermediate
- Large Team Leadership Intermediate
- Adobe Intermediate
- Flow Meter Monitoring
- Pump Stations
- Water Quality
- Water distribution
- Equipment Maintenance
- Water purification
- Report Writing
Certification
- CPR, 02/2023, CPR certified through the American Heart Association
- BCOT (Basic CO Training), 06/2016, Basic Co training through the Mississippi department of corrections and Corecivic
Current Position
Corecivic Inc., M1, 06/2022 - Present
Timeline
Case Manager, CMTY COR
Corecivic Inc.
10.2023 - 05.2024
M1
Corecivic Inc.
06.2022 - 10.2023
Correctional officer
Corecivic Inc.
06.2020 - 06.2022
Water Treatment Specialist
Army National Gaurd MS
02.2019 - Current
Clerk
Kroger
06.2018 - 01.2019
Crew Member Cook
McDonald's
11.2016 - 11.2017
Correctional Officer
Mississippi DOC
06.2016 - 11.2017
Associate - Psychology
Coahoma Community College
High School Diploma - General Studies
Broad Street High School
- CPR, 02/2023, CPR certified through the American Heart Association
- BCOT (Basic CO Training), 06/2016, Basic Co training through the Mississippi department of corrections and Corecivic
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