Charlie Konitski

Responsibility to review, process, and verify State Aid payments in the Statewide Financial System (SFS). Assist in processing direct contracts, family care providers, and local government agencies. Update and monitor OMH's Aid-to-Localities System (ALFS) and SFS to enter against contracts.

Maintain files for contracts, payments and records for internal control and OSC audits.

Extensive telephone customer service. Retrieved and interpreted information contained in computer records, commissioner regulations, vehicle and traffic law, internal and external procedural guidelines, and form letters.

Reviewed and processed non-routine, (exceptions) applications, as well as making appropriate corrections on computer system.

Responded to written, and electronic inquiries, to internal, and external DMV customers.

Responding to customer inquiries. Providing information about agencies and services offered. Interpreting information by telephone to applicants, clients and customers. Contacting other OCFS staff; staff in other state agencies, and individuals who work in private sector. Gathered information and respond to inquiries. resolve complaints, and process requests from clients, applications, and other parties.

Retail, grew business by customer service. Served as key member to leadership team. Initiated in daily and weekly goals, which resulted in sales achieved.