Charlie May
Moscow,ID
Summary
Early career public health worker with seven years of experience in fast-paced, detail-oriented, and cooperative medical service environments with a plethora of on-the-job training and education, including various healthcare-related licenses and certificates.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Gritman Medical Center
Moscow, ID
10.2021 - Current
- Verified insurance information, collected payments, and scheduled appointments.
- Performed multiple administrative duties as the primary point-of-contact for Gritman ER such as filing, faxing, photocopying, and expediting both external and internal communication.
- Maintained detailed oriented records by scanning completed forms, identification, demographic information, and insurance cards into the patient accounts while complying with HIPPA regulations.
- Maintained a clean and organized work place.
Cashier
Four Star Supply
Potlatch, ID
03.2021 - 10.2021
- Ensured legal age compliance for customers purchasing alcohol or tobacco products.
- Operated cash register with efficiency and accuracy while processing various forms of payments including cash, checks, credit cards, gift cards, and automatic debits.
- Ensured precise and sufficient cash drawer amounts by verifying currency quantities prior to starting shift and after each shifts end.
- Provided comprehensive training in cash register operation, stock procedures, and customer service to new team members.
- Ensured timely replenishment of merchandise on shelves.
CNA
Regency of Pullman
Pullman, WA
01.2018 - 12.2018
- Provided prompt assistance for patient call lights and fulfilled requests efficiently.
- Adhered to infection control policies and procedures to maintain a clean and safe environment for patients.
- Participated in educational programs enhancing understanding of health care practices.
- Maintained accurate patient records and shared updates with team members while safeguarding patient privacy with strict adherence to HIPAA protocols.
Education
CNA License -
CNA
Spokane, WA01-2018
GED -
Potlatch Jr/Sr High School
Potlatch, ID06-2014
Skills
- Reception Management
- Eligibility Determination
- Payment Collection
- Customer Service
- Office Administration
- Medical terminology knowledge
- Effective Multitasking
Accomplishments
- Frequently rewarded for consistent high accuracy in daily duties.
- Acknowledged in company news letters for above and beyond performances.
- Proficient with Microsoft Office Suite including Word, Powerpoint, Excel, and Outlook.
- Proficient in Paragon Medical Record Systems and Experian Healthcare Systems.
Certification
- Heartsaver First Aid CPR AED certificate from the American Heart Association for competition of the course taught at INHS in Spokane Washington. Issued November 19th 2016.
- Washington CNA license obtained in January of 2018 for classes and clinicals completed in Spokane Washington.
- Management of Aggressive Behavior Basic Training (MOAB) MOAB Training International INC. Renewed annually since 2021.
- Acknowledge, Introduce, Duration, Explanation and Thank You (AIDET) Customer Service communication practices certificate. Renewed annually since 2021
References
- Sean Mcguire, Colleague, Gritman Medical Center, 509-222-0793, sean2mcguire@gmail.com
- Cole Tietjen, Colleague, Gritman Medical Center, 208-419-6559
- Wendy Eslick, Former Colleague and Mentor, Gritman Medical Center, 208-997-1122
- Kirsten May, Former Colleague, Four Star Suplly, 208-669-3613
Timeline
Patient Service Representative
Gritman Medical Center
10.2021 - Current
Cashier
Four Star Supply
03.2021 - 10.2021
CNA
Regency of Pullman
01.2018 - 12.2018
CNA License -
CNA
GED -
Potlatch Jr/Sr High School
Similar Profiles
Andrew RemleyAndrew Remley
Hospital Volunteer at Gritman Medical CenterHospital Volunteer at Gritman Medical Center
Michael Robillard Jr.Michael Robillard Jr.
Volunteer Services Administrative Assistant at Gritman Medical CenterVolunteer Services Administrative Assistant at Gritman Medical Center
Lucinda SpicaLucinda Spica
Robotic Coordinaor at Gritman Medical CenterRobotic Coordinaor at Gritman Medical Center