Charlie Meza
Katy,TX
Summary
Experienced with preparing and dispensing medications accurately and efficiently. Utilizes strong organizational skills to manage inventory and maintain compliance with regulations. Knowledge of working collaboratively with pharmacists and healthcare teams to ensure optimal patient care.
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Driven Pharmacy Technician with years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walmart
12.2022 - 03.2024
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Utilized pharmacy management software to process prescriptions efficiently.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
Rx Sales Associate
Walmart
07.2022 - 12.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Performed cash, card, and check transactions to complete customer purchases.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Education
Pharmacy Tech University Certificate -
Pharmacy Tech University
Katy, TX12.2023
Associate of Science - Biology
Houston Community College
Houston, TX03-2023
High School Diploma -
Cinco Ranch High School
Katy, TX06-2017
Skills
Certified pharmacy technician (CPhT) PTCB
- Bilingual in English and Spanish
- Insurance billing
- Medication dispensing
- Pharmacy ethics
- Insurance verification
- Advanced math skills
- Insurance processing
- Medical insurance claims processing
- Prescription filling and labeling
- Customer service
- Troubleshooting malfunctioning equipment
- FDA and HIPAA compliance
- Medicare and Medicaid process
- Pharmacy law compliance
- Problem-solving skills
- Team collaboration
- Drug inventory control
- Pharmacy and customer records management
- Drug safety
- Interpreting and processing medication orders
- Medication storage procedures
- Receiving incoming supplies
- Updating medication histories
- Prioritization and organization
- Inventory management
- Safe chemical handling
- Insurance claim processing software
Accomplishments
- Improved customer service standards
- Processed and filled over 200 prescriptions per day.
- Increased customer surveys and reviews by delivering top-notch customer service from prescription drop-off to pick-up.
- Trained several new pharmacy technicians on pharmacy policies, procedures and best practices.
Certification
- Licensed Pharmacy Technician - Texas State Board of Pharmacy.
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
Walmart
12.2022 - 03.2024
Rx Sales Associate
Walmart
07.2022 - 12.2022
Pharmacy Tech University Certificate -
Pharmacy Tech University
- Licensed Pharmacy Technician - Texas State Board of Pharmacy.
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Associate of Science - Biology
Houston Community College
High School Diploma -
Cinco Ranch High School
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