Charlie Moreno
Pasadena,Texas
Summary
Dynamic customer service professional with a proven track record at Target, excelling in guest relations and issue resolution. Leveraging exceptional communication and stress tolerance, I enhanced customer satisfaction and streamlined operations, contributing to a welcoming shopping environment. Proficient in inventory monitoring, I ensure efficient transactions and foster loyalty.
Diligent [Desired Position] with background in guest advocacy. Successfully addressed customer inquiries and resolved issues to enhance guest satisfaction. Demonstrated strong problem-solving skills and effective communication in fast-paced environment.
Guest services professional with proven track record of delivering exceptional customer experiences. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, effective communication, and problem-solving. Reliable and flexible with changing needs, ensuring smooth operations and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Guest Advocate
Target
06.2022 - Current
- Assisted guests with product inquiries and ensured exceptional customer service experience.
- Managed returns and exchanges efficiently, maintaining store policies and procedures.
- Collaborated with team members to create an inviting shopping environment for guests.
- Handled cash register operations accurately, ensuring smooth transactions at checkout.
Customer Service Cashier
Walmart
04.2020 - 12.2021
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Collaborated with team members to streamline checkout procedures, reducing wait times.
- Maintained knowledge of store promotions and inventory to assist customers effectively.
Education
No Degree - IT Simulation/Game Design
San Jacinto College
Pasadena, Texas, TX05-2028
High School Diploma -
Sam Rayburn High School
Pasadena, TX05-2019
Skills
- Exceptional communication
- Strong empathy
- Stress tolerance
- Guest relations
- Issue resolution
- Inventory monitoring
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Electronics and Circuit Building
- Coding and Programming
- 3D Printing
Timeline
Guest Advocate
Target
06.2022 - Current
Customer Service Cashier
Walmart
04.2020 - 12.2021
No Degree - IT Simulation/Game Design
San Jacinto College
High School Diploma -
Sam Rayburn High School