Charlie Morris
Canton
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
NexRep
Laytham
06.2024 - Current
- Updated system with order specifics and customer details, preferences, and billing information.
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Provided exceptional customer service to ensure customer satisfaction.
Education
Associate of Applied Science - Criminal Justice
University of Phoenix
Tempe, AZ05-2024
Skills
- Criminal justice principles
- Report writing
- Case management
- Crisis intervention
- Customer service
- Conflict resolution
- Attention to detail
- Effective communication
- Problem solving
- Multitasking Abilities
- Creative problem solving
- Inbound call management
- Customer satisfaction measurement
- Call center procedures
- Research
- Analytical skills
- Customer account management
- Critical thinking
- Adaptive team player
- Database management
- Policy adherence
- Computer proficiency
- Stress management
- Account management
- Order documentation
- Data evaluation
- Administrative and office support
- Professional telephone demeanor
- Account updates
- Positive and professional
- Exchange coordination
- Professional demeanor
- Minute taking
- Record keeping
- Team collaboration
- Organization and recordkeeping
- Technical support
- MS office
- Document control
- System implementation
- Technical troubleshooting
- Cross-functional collaboration
- Empathy and patience
- Data collection
Timeline
Customer Service Representative
NexRep
06.2024 - Current
Associate of Applied Science - Criminal Justice
University of Phoenix