Charlie Moshier
Summary
Purpose-driven healthcare leader with a passion for transforming complex member experiences into moments of clarity, healing, and trust. With over a decade of experience in service recovery, grievance oversight, and operational improvement, I thrive in roles where emotional intelligence meets systems strategy.
Overview
13
13
years of professional experience
Work History
Manager, Customer Service Operations
Kaiser Permanente
Riverside
09.2024 - Current
- As a core leader in grievance operations and service recovery, I bridge the gap between operational systems and human-centered care.
- I lead a high-performing team through high-acuity member escalations, ensuring every interaction honors both compliance and compassion.
Supervisor, Administrative Services
Kaiser Permanente
Riverside
04.2023 - 09.2024
- Oversaw daily administrative operations for the Internal Medicine department, ensuring optimal staffing, timely payroll execution, workflow coordination, and service recovery resolution.
- Acted as the central point of contact for both frontline operations and strategic planning to improve departmental performance.
Sr. HealthPlan (Team Lead/ Supervisor)
Kaiser Permanente
Riverside
07.2022 - 04.2023
- Handled high-level, sensitive complaints and grievances originating across departments and medical centers, ensuring timely, compliant, and member-centered resolution.
- Served as a key contributor to quality assurance, training, and auditing initiatives while actively supporting frontline and clinical teams.
Administrative Assistant, Internal Medicine - Inpatient
Kaiser Permanente
Riverside
08.2019 - 07.2022
- Provided critical administrative and operational support to the Hospitalist and Emergency Department teams.
- Served as a behind-the-scenes organizer and process manager, ensuring daily operations and provider workflows ran smoothly.
Supervisor Durable Medical Equipment
Kaiser Permanente
Riverside
05.2012 - 07.2017
- Led the planning, evaluation, and oversight of Durable Medical Equipment services to ensure timely, accurate, and quality care for members.
- Acted as a key liaison between clinical teams, providers, and members to maintain compliance and enhance patient experience.
- Oversaw DME services and referral reviews.
- Ensured quality and timely fulfillment of member equipment requests.
Education
MBA - Organizational Leadership
Arizona State University
Tempe, AZ05-2027
BA - Healthcare Administration
Ashford University
Clinton, IA05-2014
Skills
- Operations Oversight/Budget
- Service Recovery
- Leadership Development
- Compliance
- Quality Assurance
- Member Experience
- Data Analysis
- Risk & Issue Resolution
- Strategic Planning
- Multidisciplinary Coordination
- Physician Payroll
Timeline
Manager, Customer Service Operations
Kaiser Permanente
09.2024 - Current
Supervisor, Administrative Services
Kaiser Permanente
04.2023 - 09.2024
Sr. HealthPlan (Team Lead/ Supervisor)
Kaiser Permanente
07.2022 - 04.2023
Administrative Assistant, Internal Medicine - Inpatient
Kaiser Permanente
08.2019 - 07.2022
Supervisor Durable Medical Equipment
Kaiser Permanente
05.2012 - 07.2017
MBA - Organizational Leadership
Arizona State University
BA - Healthcare Administration
Ashford University
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