Charlie Nikles-Yerby
Mexia,TX
Summary
Dynamic professional with a proven track record in enhancing customer experience and sales growth, notably at Hottopic. Expert in inventory control and customer service management, blending problem-solving with compassionate care to exceed employer expectations. Achieved significant sales increase, demonstrating strong relationship building and strategic planning skills.
Allpurpose Home Health Care and Walmart, excelling in customer service and patient care. Skilled in inventory control and emotional support, I consistently enhance customer experiences and team efficiency.
Overview
9
9
years of professional experience
Work History
At Home Health Care
Allpurpose Home Health Care
04.2021 - Current
- Adapted caregiving approaches based on individual patient preferences, respecting unique cultural backgrounds or beliefs.
- Improved patient comfort by providing compassionate and attentive care.
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Supervised daily activities and provided assistance to staff.
- Educated patients on health management techniques, promoting self-care and independence when possible.
- Monitored progress and documented patient health status changes to keep care team updated.
- Transported patients to appointments and errands, ensuring punctuality and safety during travel.
- Participated in ongoing training sessions to enhance caregiving knowledge and skills consistently.
- Maintained clean and safe living environments, reducing the risk of infections and accidents.
- Provided emotional support to patients and their families, fostering a positive atmosphere during difficult times.
- Administered medication as prescribed, ensuring proper dosage and timely intake.
- Collaborated with healthcare team members to develop customized care plans for each patient.
- Prepared nutritious meals according to dietary restrictions, contributing to overall patient health.
- Coordinated with other caregivers to provide seamless assistance transitions between shifts or visits.
- Monitored vital signs and reported any abnormal findings to the supervising nurse promptly.
- Facilitated physical therapy exercises as directed, aiding in patient mobility improvements.
Sales Associate
Hottopic
11.2020 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Sales Associate
Bealls Store
04.2020 - 07.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Assistant Storekeeper
Hottopic
11.2018 - 01.2020
- Collaborated with Storekeeper to develop strategies for reducing shrinkage, resulting in decreased loss of merchandise.
- Maintained a clean, safe, and organized store environment for customers and employees through diligent attention to detail.
- Assisted with employee training initiatives, sharing knowledge on best practices for inventory management and customer service techniques.
- Liaised with vendors to ensure timely delivery of merchandise orders while minimizing out-of-stock situations that could affect sales performance.
- Offered exceptional customer service by quickly resolving any complaints or concerns raised during their shopping experience.
- Streamlined order processing and fulfillment by accurately tracking incoming shipments and efficiently organizing stock on shelves.
- Supported seasonal changeovers within the store layout, effectively transitioning from one product range to another without disruption.
- Improved customer satisfaction by promptly addressing inquiries and providing assistance with product selection.
- Managed financial transactions with accuracy, ensuring correct cash handling procedures were followed at all times.
- Aided in the implementation of new software systems designed to enhance inventory control and overall operational efficiency.
- Enhanced inventory management by implementing efficient organizational systems and maintaining accurate records.
- Supported sales team in achieving revenue targets through effective merchandising and promotional strategies.
- Assisted in maintaining optimal stock levels by conducting regular inventory checks and reporting discrepancies to the Storekeeper.
- Contributed to store security by vigilantly monitoring the premises for potential theft or other suspicious activities.
- Conducted timely price adjustments according to current promotions or markdowns, optimizing sales opportunities for the business.
- Participated in regular staff meetings, contributing valuable insights toward improving store operations and procedures.
- Played a key role in executing special events or promotional activities within the store, contributing to increased foot traffic and overall sales growth.
- Assisted in the development of monthly sales reports, providing valuable data for Storekeeper and management team review.
- Performed routine equipment maintenance tasks, such as cleaning registers or replacing printer cartridges, to ensure efficient store operations.
- Facilitated smooth communication between store associates and management by promptly relaying important information as needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Developed and implemented successful staff incentive programs to motivate employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Trained newly hired sales team in upselling techniques.
- Successfully drove new product lines to increase annual profits by Number%.
- Promoted business' development by building and maintaining relationships with new clients.
- Trained team members in successful strategies to meet operational and sales targets.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Mentored new sales associates to contribute to store's positive culture.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Researched issues to obtain appropriate answers to customer inquiries.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Increased retail space by Number square feet by improving gross profits by Number%.
Sales Associate
Forever 21
05.2018 - 11.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Cashier/customer Service
Walmart
08.2015 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma - N/A
Mexia High School
Mexia, TX05.2015
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Customer Relations
- Store Organization
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Attention to Detail
- Customer Service Management
- Staff Supervision
- Store operations
- Stock management
- Team Management
- POS Systems
- POS systems operations
- Employee Scheduling
- Hiring and Training
- Staff Management
- Upselling and Cross Selling
- Pricing and Markdowns
- Work Planning and Prioritization
- Goals and performance
- Display Setup
- Loss Prevention
- Employee Coaching
- Sales expertise
- Sales Techniques
- Strategic Planning
- Relationship building and management
- Sales Growth
- Issue Resolution
- Staff Scheduling
- Transaction Processing
- Stock Rotations
- Order Management
- Inventory counting
- Records Management
- Microsoft Office Suite
- Business development and planning
- Flexible Schedule
- Scheduling Coordination
- Business Development
- Assignment Delegation
- Operations
- Data entry and recordkeeping
- MLS Data Entry and Maintenance
- Data entry experience
- Teamwork and Collaboration
- Computer Skills
- Team Leadership
- Sorting and Categorizing
- Organizational Systems
- Fast Learner
- Document organization
- Tool and Supply Organization
- Paperwork Organization
- Asset Organization
- Oral communication expertise
- Friendly, Positive Attitude
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Critical Thinking
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Organization and Time Management
- Meal Preparation
- Physical therapy support
- Vital signs monitoring
- Personal Hygiene Assistance
- Emotional Support
- Compassionate Care
- Alzheimer's Care
- Behavioral Management
- Patient Care
- Dressing assistance
- Care Plan Management
- Mobility support
- Housekeeping
- Data Entry
- Appointment Scheduling
- Heavy Lifting
- Elder Care
- Wound Care
Timeline
At Home Health Care
Allpurpose Home Health Care
04.2021 - Current
Sales Associate
Hottopic
11.2020 - 01.2021
Sales Associate
Bealls Store
04.2020 - 07.2020
Assistant Storekeeper
Hottopic
11.2018 - 01.2020
Sales Associate
Forever 21
05.2018 - 11.2018
Cashier/customer Service
Walmart
08.2015 - 05.2018
High School Diploma - N/A
Mexia High School
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