Charlie Nixon Jr
Newport News,VA
Summary
Detail-oriented professional with strong skills in inventory management and customer service. Proven track record in developing procedures and enhancing customer experiences to drive satisfaction.
Overview
11
11
years of professional experience
Work History
Team Leader, Sales Operations
Bridgeport Islander
Bridgeport, Connecticut
04.2019 - 03.2023
- Managed inventory to maintain accurate product availability for sales teams, supporting sales efforts.
- Developed and implemented standard operating procedures that streamlined sales processes.
Cashier
Total Mortgage Arena
Bridgeport, Connecticut
09.2018 - 03.2023
- Processed customer transactions quickly and accurately at Total Mortgage Arena.
- Maintained a clean and organized checkout area for optimal customer experience.
- Assisted customers with product inquiries and provided excellent service.
- Managed cash register operations, including cash handling and reconciliation.
- Collaborated with team members to ensure efficient service during events.
Customer Service Representative
Bridgeport Bluefish Baseball Team
Bridgeport, Connecticut
04.2012 - 09.2018
- Resolved customer complaints promptly to enhance overall satisfaction.
- Addressed customer inquiries with accurate information regarding products and services to support satisfaction.
- Resolved fan inquiries and issues during game events to ensure a positive experience.
- Managed ticket sales and handled customer transactions efficiently.
- Collaborated with team members to create a welcoming environment for guests.
- Trained new staff on customer service protocols and best practices.
- Informed attendees about game schedules and team promotions to enhance engagement.
Education
High School Diploma -
Central High School
Bridgeport, CT06-2014
Skills
- Sales management
- Customer management
- Inventory management
- Cash handling
- Coaching and mentoring
Timeline
Team Leader, Sales Operations
Bridgeport Islander
04.2019 - 03.2023
Cashier
Total Mortgage Arena
09.2018 - 03.2023
Customer Service Representative
Bridgeport Bluefish Baseball Team
04.2012 - 09.2018
High School Diploma -
Central High School