Charlie Passannante
Lakewood,CO
Summary
High performing tech-sales professional with 8 years of enterprise software selling experience.
Overview
9
9
years of professional experience
Work History
Account Manager - Products
Oracle NetSuite
02.2025 - Current
- Managed a portfolio of 30 accounts amounting to 3 Million USD in annual revenue
- Generated revenue through renewals and upsells via exceptional customer service
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and build trust.
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
Customer Success Manager
Trustpilot
04.2021 - 02.2025
- Managed a portfolio of 200-250 accounts with ~1.5m annual retention number
- Responsible for annual renewal + expansion of customer accounts
- Managed full customer lifecycle from onboarding to renewal in addition to ongoing strategy + support
- Consistent high performer, assisted with onboarding new-hires into CS role every year
- Finished at 105% of 2023 total retention. $1.604m closed on a 1.528m target
Account Manager - Professional Services + Consulting
Oracle NetSuite
03.2018 - 03.2020
- Managed a portfolio of 25-70 professional service and consulting firms on the NetSuite Platform
- Interacted daily with executives and stakeholders of these businesses, acting as their trusted advisor
- Traveled on site 20+ times for in person business reviews and meetings across the country
- 2018/19, I closed $1,007,536 in renewals, along with $248,838 in upsell recurring revenue
- 2019/20, I closed $899,256 in renewals, along with $380,204 in upsell recurring revenue
Business Development Representative
Oracle + Netsuite
02.2017 - 02.2018
- Identified and qualified new business opportunities for the Mid-Market Software vertical
- Surpassed my opportunity quota every quarter, 30 opps totaling $1,030,983 in new pipeline
- Took initiative as the Software SME, covering prospecting & sales tactics bi-monthly
- Sourced 5 customers closed-won ($161k ARR) in my 13 months as a BDR
Education
BS - International Business + Economics
Elon University
Elon, North Carolina05-2015
Skills
- Consultative Sales
- Public Speaking / Presentation
- Negotiation
- Pipeline Management / Forecasting
- Customer Service
- Escalation Management
Timeline
Account Manager - Products
Oracle NetSuite
02.2025 - Current
Customer Success Manager
Trustpilot
04.2021 - 02.2025
Account Manager - Professional Services + Consulting
Oracle NetSuite
03.2018 - 03.2020
Business Development Representative
Oracle + Netsuite
02.2017 - 02.2018
BS - International Business + Economics
Elon University