Summary
Overview
Work History
Education
Skills
Timeline
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Charlie Passannante

Lakewood,CO

Summary

High performing tech-sales professional with 8 years of enterprise software selling experience. 

Overview

9
9
years of professional experience

Work History

Account Manager - Products

Oracle NetSuite
02.2025 - Current
  • Managed a portfolio of 30 accounts amounting to 3 Million USD in annual revenue
  • Generated revenue through renewals and upsells via exceptional customer service
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and build trust.
  • Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.

Customer Success Manager

Trustpilot
04.2021 - 02.2025
  • Managed a portfolio of 200-250 accounts with ~1.5m annual retention number
  • Responsible for annual renewal + expansion of customer accounts
  • Managed full customer lifecycle from onboarding to renewal in addition to ongoing strategy + support
  • Consistent high performer, assisted with onboarding new-hires into CS role every year
  • Finished at 105% of 2023 total retention. $1.604m closed on a 1.528m target

Account Manager - Professional Services + Consulting

Oracle NetSuite
03.2018 - 03.2020
  • Managed a portfolio of 25-70 professional service and consulting firms on the NetSuite Platform
  • Interacted daily with executives and stakeholders of these businesses, acting as their trusted advisor
  • Traveled on site 20+ times for in person business reviews and meetings across the country
  • 2018/19, I closed $1,007,536 in renewals, along with $248,838 in upsell recurring revenue
  • 2019/20, I closed $899,256 in renewals, along with $380,204 in upsell recurring revenue

Business Development Representative

Oracle + Netsuite
02.2017 - 02.2018
  • Identified and qualified new business opportunities for the Mid-Market Software vertical
  • Surpassed my opportunity quota every quarter, 30 opps totaling $1,030,983 in new pipeline
  • Took initiative as the Software SME, covering prospecting & sales tactics bi-monthly
  • Sourced 5 customers closed-won ($161k ARR) in my 13 months as a BDR

Education

BS - International Business + Economics

Elon University
Elon, North Carolina
05-2015

Skills

  • Consultative Sales
  • Public Speaking / Presentation
  • Negotiation
  • Pipeline Management / Forecasting
  • Customer Service
  • Escalation Management

Timeline

Account Manager - Products

Oracle NetSuite
02.2025 - Current

Customer Success Manager

Trustpilot
04.2021 - 02.2025

Account Manager - Professional Services + Consulting

Oracle NetSuite
03.2018 - 03.2020

Business Development Representative

Oracle + Netsuite
02.2017 - 02.2018

BS - International Business + Economics

Elon University

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