Summary
Overview
Work History
Education
Skills
Work Preference
Certification
Timeline
Hi, I’m

CHARLCINA PAUL

Academy Lead
Naples,FL

Summary

Accomplished and results-driven Store Manager with 25 years of experience in two multi-billion-dollar Fortune 500 corporations. Expertise in managing all aspects of sales, customer service, merchandising, operations, and human resources through strategic planning and execution.

Developing productive relationships and communicate effectively across all levels of an organization to achieve results. Developed key skills in employee relations, conflict management, learning and development and talent acquisition to transition into new field where these transferrable skills can be effectively utilized. Focused on creating positive workplace cultures and driving organizational success.

Overview

17
years of professional experience

Work History

Walmart
Naples, FL

Academy Lead
10.2024 - Current

Job overview

  • Ranked 6th of 207 academies in Net Promoter Score for training within the Academy scope
  • AES scores above the benchmark by 923 basis points
  • Initiate and support community engagement
  • Operate with discipline and excellent time management
  • Partner with the store team by attending leadership tours/meetings, having a store presence, and staying knowledgeable on store operations
  • Serve as manager on duty as needed
  • Accountable for knowledge transfer of processes through Work- and Tour-to-Teach processes
  • Own the execution of the Academy process, including communication and action plan development in partnership with the market people partner
  • Utilized situational leadership to accommodate diverse learning styles within my team to ensure that the focus remains on the associates experience and needs within the classroom setting.
  • Fostered a positive work environment by promoting collaboration and open communication among team members.
  • Having One on One's monthly to discuss career progression and ensuring they have regular scheduled meeting with their mentors.

Walmart
St Petersburg, FL

Academy Coach
03.2023 - 10.2024

Job overview

  • Collaborate with peers to impact store preparation for in-person classes
  • Created a Workplace page to showcase store support and associate transformation
  • Managed the digital board PowerPoint and partnered with Academy Lead for monthly community service initiatives.
  • Contributed to team success by holding myself and peers accountable for creating a great experience for the learners.
  • Partnered with store to assist with store support when needed

Walmart
Naples, FL

Asset Protection Operations Coach
08.2022 - 03.2023

Job overview

  • Recovered $20,000 in loss within the first month by analyzing reports and correcting processes
  • Lead and develop teams through teaching and training
  • Ensure compliance with company policies and support company mission, values, and ethics
  • Manage claims and receiving operations by following proper policies and procedures
  • Oversee facility-level training and execution of asset protection, safety, and claims procedures and dev
  • Investigate and resolve violations of company policies and criminal activities.
  • Reduced operational costs by identifying areas for improvement
  • Collaborated closely with other coaches to align goals, improve cooperation, and create a cohesive organizational structure.

Walmart
Stafford, VA

Store Manager
09.2019 - 08.2022

Job overview

  • Assisted in budgeting and exceeded sales plan by $3.2 million through retraining associates on customer service and ensuring product accuracy
  • Reduced shrink percentage by 145 BPS in the first year by focusing on key controls and training associates
  • Provide development opportunities for management and hourly associates
  • Ensure compliance with company policies and procedures
  • Drive financial performance by achieving sales and profit goals.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Increased community engagement by participating in local events.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.

Ross Dress for Less
Fort Lauderdale, FL

Store Manager
08.2014 - 09.2019

Job overview

  • Exceeded sales plan year over year by 4% through training and development; Reduced shrink by 147 basis points in the first year through staffing and training; Exceeded payroll budget by 1% by setting expectations and training associates
  • Improved associate survey scores by 14% through engagement and recognition
  • Analyze store reports to evaluate controllable expenses and overall performance
  • Recruit, hire, train, and develop management and non-exempt associates
  • Control payroll hours and manage store environment to ensure cleanliness and organization
  • Train associates on loss prevention programs to achieve store shortage goals.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Passionate about learning and committed to continual improvement.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.

The Home Depot, City of Sunrise, FL

Store Manager
07.2007 - 06.2014

Job overview

  • Exceeded sales plan of $32 million (fiscal year 2013) by 5.0% and achieved a 9.7% comp over the previous year, ranking #2 out of 8 for sales and #3 out of 8 for comps; Increased average ticket by 6.4% and transaction comps by 3.1%, ranking #2 out of 8 for both metrics; Managed budget and controlled P&L, reporting an 8.8% store controllable operating profit, ranking #3 out of 8
  • Ensured the safety of associates and customers by implementing effective safety programs
  • Delivered excellent customer service by training staff and addressing customer inquiries and complaints
  • Built relationships in the community through workshops and volunteer work, enhancing the company’s community presence.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Mentored department managers ensuring they were well-equipped to excel in their roles.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly through training and creating individual development plan

Education

Florida International University

Master's from Criminal Justice
June 2020

University Overview

Florida International University

Bachelor's from Criminal Justice
December 2017

University Overview

Summa Cum Laude

Strayer University

Associate of Science from Business
2012

University Overview

Broward College

Associate from Pharmacy
2006

University Overview

with honors

Skills

  • Retail Management
  • Scheduling
  • Team Building
  • Store Management Experience
  • Conflict Management
  • Human Resources
  • Performance Metrics
  • Recruiting and Hiring
  • Professional Development

Work Preference

Work Type

Full Time

Work Location

Hybrid

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid time offPersonal development programsTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing

Certification

  • Talent Acquisition, Coursera, May 2024
  • Learning and Development, Coursera June 2024
  • Compensation and Benefits, Coursera, June 2024
  • Employee Relations, Coursera, August 2024

Timeline

Academy Lead
Walmart
10.2024 - Current
Academy Coach
Walmart
03.2023 - 10.2024
Asset Protection Operations Coach
Walmart
08.2022 - 03.2023
Store Manager
Walmart
09.2019 - 08.2022
Store Manager
Ross Dress for Less
08.2014 - 09.2019
Store Manager
The Home Depot, City of Sunrise, FL
07.2007 - 06.2014
Florida International University
Master's from Criminal Justice
Florida International University
Bachelor's from Criminal Justice
Strayer University
Associate of Science from Business
Broward College
Associate from Pharmacy

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CHARLCINA PAULAcademy Lead