Summary
Overview
Work History
Education
Skills
Timeline
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Charlie Pelliccia

Surfside Beach

Summary

Dynamic hospitality professional with extensive experience at Divine Dining Group, recognized for enhancing revenue through effective upselling and exceptional customer service. Skilled in training staff and managing teams, I excel in cash handling and communication, consistently fostering a positive environment that drives guest satisfaction and loyalty.

Overview

23
23
years of professional experience

Work History

Head Server

Divine Dining Group
03.2022 - Current
  • Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
  • Increased restaurant revenue by upselling menu items and promoting daily specials.
  • Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
  • Trained staff members on use of POS system.
  • Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
  • Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
  • Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
  • Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
  • Boosted team morale through recognition of outstanding performance, fostering a supportive work environment.
  • Trained new staff on restaurant operations and policies to strengthen performance.

Head Bartender

Compass Cove Resorts
02.2010 - 08.2015
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
  • Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
  • Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.

Head Bartender

Club Kryptonite
02.2002 - 01.2010
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
  • Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.

Education

Bachelor of Arts - Educational Psychology

Coastal Carolina University
Conway, SC
06-1995

Skills

  • Banquet coordination
  • Safe food handling
  • Brand promotion
  • Multitasking skills
  • Cash handling
  • Exceptional communication
  • Training employees
  • Increasing sales
  • Team management

Timeline

Head Server

Divine Dining Group
03.2022 - Current

Head Bartender

Compass Cove Resorts
02.2010 - 08.2015

Head Bartender

Club Kryptonite
02.2002 - 01.2010

Bachelor of Arts - Educational Psychology

Coastal Carolina University

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Charlie Pelliccia