Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlie Phillips

Huntington Beach,CA

Summary

Dynamic and results-oriented professional with extensive experience in customer service and administrative roles, notably at Banfield Animal Hospital. Excelled in multitasking and prioritization, seamlessly managing scheduling and data inputting tasks. Demonstrated exceptional verbal communication and customer relations skills, significantly enhancing client satisfaction and operational efficiency.

Overview

6
6
years of professional experience

Work History

Receptionist

Hampton Salon
04.2024 - Current
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.

Client Service Representative

Banfield Animal Hospital
01.2023 - 02.2024
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
  • Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.
  • Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
  • Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
  • Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Entered data from pet records and office visits into computer system.
  • Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
  • Maintained confidentiality of sensitive client information while handling financial transactions accurately.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Increased accuracy of medical records by diligently updating patient information during each visit.
  • Ensured timely follow-up on outstanding invoices, improving overall collection rates within the clinic.

Veterinary Receptionist/ Back Office

Beach Garfield Animal Hospital
04.2022 - 12.2022
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
  • Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
  • Entered data from pet records and office visits into computer system.
  • Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
  • Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Received and routed laboratory results to correct clinical staff members.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Administered medications to animals in treatment and documented changes in condition.

Daycare Assistant

At Home Daycare
05.2021 - 03.2022
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
  • Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility.
  • Kept children between ages of Number and Number safe and secure with vigilant oversight.
  • Built constructive and open relationships with families with forthright yet friendly communication.

Hostess/ Cashier

Original Pancakes House
12.2019 - 03.2020
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Provided patrons with estimated waiting times during peak service hours.
  • Opened and closed seating sections according to volume of guests.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.

Crew Member / Cashier

Icecreamton
03.2019 - 10.2019
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.

Education

Psychology -

Orange Coast College
Costa Mesa, CA

High School Diploma -

Edison High School
Huntington Beach, CA
06.2019

Skills

  • Organization skills
  • Telephone skills
  • Verbal and written communication
  • Customer/Client relations
  • Customer and client relations
  • Scheduling
  • Scheduling appointments
  • Data inputting
  • Multi-line telephone operation
  • Positive and professional
  • Multitasking and prioritization
  • Reception desk management
  • Multi-line phone system operation
  • Verbal Communication
  • Time management abilities
  • Reception Management

Timeline

Receptionist

Hampton Salon
04.2024 - Current

Client Service Representative

Banfield Animal Hospital
01.2023 - 02.2024

Veterinary Receptionist/ Back Office

Beach Garfield Animal Hospital
04.2022 - 12.2022

Daycare Assistant

At Home Daycare
05.2021 - 03.2022

Hostess/ Cashier

Original Pancakes House
12.2019 - 03.2020

Crew Member / Cashier

Icecreamton
03.2019 - 10.2019

Psychology -

Orange Coast College

High School Diploma -

Edison High School

Similar Profiles

CREATE PROFILE
Charlie Phillips