Charlie Reed

Proven track record in enhancing customer satisfaction and exceeding sales targets at Keffer Mazda, demonstrating exceptional customer service and vehicle inspection skills. Leveraged strong work ethic and attention to detail to achieve high-quality outcomes, contributing to significant revenue growth. Skilled in multitasking and organization, consistently met demanding objectives in fast-paced settings. Knowledgeable and dedicated customer service professional with extensive experience in automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated to satisfying customer needs with high-quality automotive support. Proficient in changing oil and filters, as well as maintaining additional systems such as tires. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

• Service Department hitting record months while employed
• Teammate of the month
• Documented and resolved warranty issues which led to happy customers

• Completed Ford FACT program and received all certifications
• 12 total certifications