Summary
Overview
Work History
Education
Skills
Timeline
SoftwareDeveloper
Charlie ReynoldsII

Charlie ReynoldsII

Surprise,AZ

Summary

Dynamic professional committed to operational excellence with proven expertise in delivering customer-focused results. Demonstrated success in project ownership, stakeholder management, and process optimization. Known for maintaining high standards while driving efficiency and fostering continuous improvement in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Security Risk Analyst, WWOS GSOC

Amazon
Goodyear, AZ
10.2024 - Current
  • Manage phone communications and facilitate the flow of information between various internal and external customers (Delivery Associates, Delivery Service Providers, Operations Managers, Customer Service Associates, Amazon Customers).
  • Write clear and concise reports in a timely manner, which in turn will be escalated to senior leadership and stakeholders.
  • Provide support to delivery associates on the road, FC leadership, loss prevention, WHS, and customers receiving shipments or services from Amazon by researching and troubleshooting with internal tools. Triage and prioritize incoming incidents, and collaborate with crisis management leadership.

Central Ship Clerk, CD, NACF-Central Flow

Amazon
Tempe, AZ
09.2019 - 10.2024
  • Area Manager (AM) proxy and managed roughly 15 to 20 Amazon Associates (AA)
  • Established and led implementation of uniform processes across two sanctioned dock clerking sites.
  • Coordinated daily efforts with senior management for headcount risk execution.
  • Managed VRID lanes, VRID ADHOCs, cancellations, ROC, and Tom Team partnership.
  • Administered strategies to control risks associated with packages, SCARTA processes, AA workforce levels, and volume variances.

Yard Specialist, Trans & Supply Chain-Yard Cn

Amazon
Goodyear, AZ
02.2018 - 09.2019
  • Transportation Lead Proxy managed roughly 3 to 5 Transportation Associates (TAs).
  • Implemented cost-effective safety measure with recycled materials provided by RME.
  • Developed an organized yard layout enhancing trailer readiness from parking slip to dock door.
  • Supervised all drivers entering and exiting the yard, including third-party operators.
  • Managed all unrecovered CE loads in the yard, along with all dwelling problem-solving trailers.

Education

High School Diploma -

Raymond S. Kellis
Glendale, AZ

Skills

Demonstrated ownership by identifying and implementing solutions that reduced processing time by 30%

Built and maintained strong relationships with stakeholders, while ensuring transparent communication

Took initiative in critical situations by implementing immediate solutions, while maintaining quality standards

Researched and implemented industry best practices, resulting in improved team efficiency and productivity

Timeline

Security Risk Analyst, WWOS GSOC

Amazon
10.2024 - Current

Central Ship Clerk, CD, NACF-Central Flow

Amazon
09.2019 - 10.2024

Yard Specialist, Trans & Supply Chain-Yard Cn

Amazon
02.2018 - 09.2019

High School Diploma -

Raymond S. Kellis

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Charlie ReynoldsII