Charles Risk
Hilton Head Island,SC
Summary
Adept at enhancing customer relationships and streamlining operations, my tenure at South Beach Racquet Club honed my expertise in customer relationship management and problem-solving. Skilled in communication and data entry, I consistently deliver results by leveraging my abilities to improve service quality and efficiency.
Overview
4
4
years of professional experience
Work History
Member Services Coordinator
South Beach Racquet Club
05.2024 - 09.2024
- Managed membership accounts, including onboarding new members. processing renewals, and handling cancellations.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Provided top-tier customer service. by addressing member inquiries, resolving issues, and maintaining positive relationships.
- Answered and directed phone calls, scheduled court reservations, and facilitated communication between members and staff.
Beach Services & Retail Attendant
Tiki Hut
05.2023 - 08.2023
- Assisted guests with beach umbrella, chair, and bike rentals, ensuring proper setup, safety instructions, and a seamless rental experience.
- Managed sales for rentals, snacks, and merchandise, including t-shirts and beach accessories, using a point-of-sale-system.
- Organized and displayed products effectively to drive sales and promote special offers.
Marketing Intern
Prepare Benefits
09.2022 - 01.2023
- Assisted in creating written, video, and image content for marketing channels.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Researched competitor trends and interpreted findings to report conclusions to supervisors.
Dockhand
Harbour Town Yacht Basin
05.2022 - 08.2022
- Assisted in docking, mooring, and departure of vessels, ensuring safe and efficient operations.
- Provided excellent customer service to yacht owners, crew, marina visitors, while addressing their needs and inquires.
- Operated marina equipment and fuel pumps, maintaining accurate records of fuel sales and other transactions.
Front Desk Associate
Breakthrough Fitness
05.2021 - 08.2022
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
Auto Service Technician
HH Auto Shop
04.2020 - 10.2020
- Provided excellent customer service by promptly addressing concerns and explaining necessary repairs clearly and concisely.
- Achieved consistent positive feedback from clients due to outstanding workmanship and attention to detail.
- Participated in ongoing training programs to stay current with industry best practices, enhancing overall service quality.
- Collaborated with team members to complete complex repairs, resulting in improved vehicle performance.
Education
No Degree - Business Management
Rollins College
Winter Park, FL05.2025
High School Diploma -
Heritage Academy
Hilton Head Island, SC05.2021
Skills
- Customer Relationship Management
- Event Planning Support
- Communication
- Data Entry Proficiency
- Problem-solving Abilities
- Time Management
Timeline
Member Services Coordinator
South Beach Racquet Club
05.2024 - 09.2024
Beach Services & Retail Attendant
Tiki Hut
05.2023 - 08.2023
Marketing Intern
Prepare Benefits
09.2022 - 01.2023
Dockhand
Harbour Town Yacht Basin
05.2022 - 08.2022
Front Desk Associate
Breakthrough Fitness
05.2021 - 08.2022
Auto Service Technician
HH Auto Shop
04.2020 - 10.2020
No Degree - Business Management
Rollins College
High School Diploma -
Heritage Academy
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