Charlie Tidbury

Provide exceptional guest experience through check-in, check-out, reservations, and concierge services while maintaining Hyatt brand standards. Cross-trained in Housekeeping and Guest Services, gaining operational insight across departments and enhancing problem-solving abilities. Proficient in Opera, Colleague Advantage, and Reserve, managing reservations and guest requests efficiently in a high-volume environment. Developed and completed a guest resource guide for guests’ use of nearby locations, as well as a room-type and upsell project guide that increased upselling revenue by $11,000 and achieved a 9.8% conversion rate from check-ins. Contributed to a 7.5% improvement in team check-in scores year-to-date and achieved a 22% enrollment success rate for World of Hyatt memberships, consistently recognized for professionalism, communication, and operational excellence.

Delivered fast, accurate service in a high-volume environment while maintaining quality and customer satisfaction. Trusted key holder responsible for opening and closing operations, demonstrating reliability and accountability. Supported team efficiency through precise handling of POS transactions and food preparation responsibilities.

Assisted travel consultants with administrative tasks, website updates, and social media content creation to enhance customer engagement. Gained exposure to operational processes and teamwork in a professional office environment, developing organizational and communication skills.

Provided exceptional customer service in a busy retail environment, assisting clients with product selection and ensuring smooth checkout processes. Served as key holder responsible for opening and closing the store, demonstrating accountability and operational reliability.