Charlie Tyson
Santa Ana,CA
Summary
Dynamic Cyber Security Analyst with hands-on experience at Pacific Dental Services, specializing in incident response, threat analysis, and phishing detection. Proficient in Cortex XDR and Netskope, mitigated security risks while enhancing team collaboration. My experience as a Resident Service Representative at Laguna Woods Village further sharpened my troubleshooting, communication, and customer service skills, reinforcing my ability to deliver effective and user-centered cybersecurity solutions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Resident Service Representative 1
Laguna Woods Village
03.2024 - Current
- Leveraged Stellar ticketing software to log, prioritize, and route service tickets
- Acted as primary point of contact for residents, managing service-related issues
- Experienced in managing calls, service requests, and emails in a high-volume environment
- Provided real-time troubleshooting and ticket assignment
Cyber Security Analyst (Temporary)
Pacific Dental Services
06.2023 - 08.2023
- Reviewed suspicious emails for malicious content
- Used Cortex XDR to investigate and respond to security incidents
- Assisted in enterprise deployment and tuning of Netskope to identify HIPAA data loss incidents
- Conducted security audits to identify vulnerabilities.
IT-Security Intern
Pacific Dental Services
06.2022 - 08.2022
- Learned security procedures and protocols as a member of the S.O.C team
- Reviewed use of privileged accounts in Active Directory
- Gained experience in handling the company’s phishing mailbox
- Trained on Cortex XDR, CyberArk, Netskope, and Proofpoint Firewall
Education
Bachelor of Science - Information Technology, Cyber Security
Grand Canyon University
Phoenix, AZ05.2024
Skills
- Cortex (XDR, XSOAR, Prisma)
- Netskope
- Freshservice
- Proofpoint
- Tenable (Nessus)
- Zero Fox
- Splunk
- Tanium
Frameworks
- Network Security
- Incident Response
- Phishing Detection
- Endpoint Protection
- Problem-Solving
- Threat Hunting
Languages
- SQL
- Python
- Java
Certification
Cortex Certifications (16)
Timeline
Resident Service Representative 1
Laguna Woods Village
03.2024 - Current
Cyber Security Analyst (Temporary)
Pacific Dental Services
06.2023 - 08.2023
IT-Security Intern
Pacific Dental Services
06.2022 - 08.2022
Bachelor of Science - Information Technology, Cyber Security
Grand Canyon University
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