Charlie Walton
Phenix City,AL
Summary
Knowledgeable IT professional with strong background in field operations and technical troubleshooting. Proven ability to resolve complex issues and ensure optimal equipment performance. Demonstrated expertise in diagnostics and repair, combined with effective communication skills to support team collaboration and client satisfaction.
Experienced with diagnosing and repairing technical issues in field settings. Utilizes problem-solving skills to ensure efficient and reliable equipment performance. Knowledge of industry best practices and safety protocols guarantees high-quality service and client satisfaction.
Professional with solid grounding in fieldwork, ready to make impact. Possess key skills in equipment maintenance, troubleshooting, and technical diagnostics. Strong focus on team collaboration and achieving results. Reliable and adaptable with keen ability to work under changing conditions.
A committed technical professional with wealth of experience in maintaining and repairing advanced equipment. Known for delivering high-quality technical support and consistently improving operational efficiency. Focused on team collaboration, achieving results, and adapting to changing needs. Skills include diagnostics, problem-solving, and effective communication.
Overview
10
10
years of professional experience
Work History
PC Field Technician
Geek Sqaud
05.2021 - Current
- PC field Agent going from home to home
- I diagnosed and troubleshoot PC issues in home
- Conducted on-site equipment inspections to ensure optimal performance and safety.
- Improved equipment reliability by performing preventive maintenance and timely repairs.
- Enhanced customer satisfaction with prompt and effective service solutions.
- Executed field installations to ensure compliance with industry standards.
- Conducted troubleshooting for minimizing downtime and disruptions.
- Assisted in training new technicians to ensure adherence to company protocols.
- Installed and configured equipment to meet specific project requirements.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Linked computers to network and peripheral equipment.
- Enhanced system performance by conducting regular software and hardware updates.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
- Collaborated with team members to troubleshoot complex technical issues, resulting in faster resolution times.
Digital Team Lead
Walmart
10.2020 - 05.2021
- Coordinated team efforts to ensure timely project completion.
- Conducted regular meetings to align team objectives with company goals.
- Enhanced team productivity with clear communication of project milestones.
- Led team to achieve project goals, maintaining focus on quality and efficiency.
- Resolved conflicts among team members to maintain a harmonious work atmosphere.
- Facilitated team discussions for collaborative problem-solving and innovation.
- Promoted a culture of continuous improvement through feedback and coaching.
- Oversaw project tasks to ensure alignment with team objectives and deadlines.
Fresh Supervisor
Walmart
07.2017 - 10.2020
- Maintained strict compliance with food safety regulations, conducting routine inspections and addressing potential issues promptly.
- Reduced employee turnover by fostering a positive work environment, offering competitive wages, and providing opportunities for professional development.
- Developed strong relationships with vendors, negotiating favorable pricing and delivery schedules to maintain well-stocked shelves.
- Increased overall customer satisfaction by implementing new strategies for fresh product display and inventory management.
- Streamlined ordering processes, reducing waste and improving overall freshness of products available to customers.
Sporting Goods Sales Associate
Walmart
09.2016 - 07.2020
- Maintained store displays and followed store housekeeping standards and procedures to provide assortment of sporting goods.
- Executed brand connections with customers to promote products and meet brand sales goals.
- Ticketed items with pricing and mark-downs and restocked sales floor according to merchandising
- Complied with loss prevention standards and audit requirements to support retail operations.
Unloader
Walmart
09.2015 - 03.2016
- Assisted other team members in navigating large loads.
- Unloaded packages with care and placed in proper staging area.
- Collaborated with team members to complete unloading tasks in a timely manner, ensuring deadlines were met consistently.
- Loaded packages onto pallets and into staging areas as directed.
- Used barcode scanners and other technology to track and document cargo information.
Education
Bachelor of Science - Cyber security
Southern New Hampshire University
Manchester, NH02.2021
Associate in Science (AS) - Science
Chattahoochee Valley Community College
Phenix City, AL05.2017
Associate in Science (AS) - Electrical Engineering
University of the Cumberlands
Williamsburg, KY05.2015
High school diploma -
Eufaula High School
Eufaula, AL05.2012
Skills
- C/C
- Electrical Engineering
- Java
- Python
- Computer Networking
- CCTV
- Microsoft Office
- Software troubleshooting
- Equipment installation
- System troubleshooting
- Equipment repair
- Technical diagnostics
- Network setup
- Time management
- Hardware installation
Personal Information
Willing To Relocate: Anywhere
Timeline
PC Field Technician
Geek Sqaud
05.2021 - Current
Digital Team Lead
Walmart
10.2020 - 05.2021
Fresh Supervisor
Walmart
07.2017 - 10.2020
Sporting Goods Sales Associate
Walmart
09.2016 - 07.2020
Unloader
Walmart
09.2015 - 03.2016
Associate in Science (AS) - Science
Chattahoochee Valley Community College
Associate in Science (AS) - Electrical Engineering
University of the Cumberlands
High school diploma -
Eufaula High School
Bachelor of Science - Cyber security
Southern New Hampshire University
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