Summary
Overview
Work History
Education
Accomplishments
Volunteer/Club Experience
Timeline
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Charlie Whalen

Denver,CO

Summary

Well-qualified in customer service familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Retail Stylist

Kendra Scott
05.2024 - Current
  • Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
  • Maintained a clean, organized sales floor to promote an enjoyable shopping experience for customers, welcoming over 200 customers per day.
  • Facilitated strong brand representation through adherence to corporate guidelines in visual merchandising execution.
  • Boosted customer satisfaction by providing personalized styling advice and product recommendations.
  • Contributed to higher average transaction values by upselling complementary items and suggesting additional product pairings.

Campus Tour Guide

University Of Denver - Office Of Admissions
01.2024 - Current
  • Tailored presentations to different audiences based on age group or academic interests while remaining consistent with overall messaging goals.
  • Promoted positive word-of-mouth marketing for the university through exceptional tour experiences with up to 35 guests, leading to increased inquiries from prospective students.
  • Showcased essential facilities like libraries, dormitories, dining areas, and recreation centers effectively during tours for a comprehensive understanding of campus life for prospective students.
  • Kept up-to-date on campus developments, ensuring accurate and relevant information was provided to prospective students and families.
  • Participated in ongoing training sessions provided by the admissions office to further enhance knowledge of university offerings and policies.

Cashier

Kowalski's Markets
12.2022 - 03.2024
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Social Media Content Creator and Cashier

Hollyhouse Boutique
11.2021 - 12.2023
  • Enhanced brand awareness by creating engaging and shareable social media content.
  • Utilized visual storytelling techniques, incorporating eye-catching images and videos into posts for higher engagement rates.
  • Leveraged industry trends and news to create relevant and timely posts that increased audience interest.
  • Scheduled regular postings using social media management tools, ensuring a steady stream of fresh content for followers'' consumption.

Dog Handler

Dog Day Getaway
05.2023 - 11.2023
  • Maintained cleanliness within boarding facilities by regularly sanitizing kennels and play areas to ensure the health of all animals under my care.
  • Managed up to 170 dogs of varying breeds and sizes, providing attentive care.
  • Provided a safe environment for dogs by conducting thorough evaluations of each animal''s temperament and behavior before handling them.
  • Demonstrated adaptability in working with different breeds of dogs ranging from small toy breeds to large working breeds effectively understanding their specific needs.

Dance Teacher's Assistant

Studio 4 Dance
01.2017 - 06.2020
  • Utilized different styles of teaching to accommodate students of all capabilities.
  • Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
  • Assisted with coordination and administration of complete dance program.

Education

Bachelor of Arts - Socio-Legal Studies And Political Science

University of Denver
Denver, CO
11.2026

Accomplishments

* Hornbeck Scholar (4.0 GPA) Recipient Spring 2024

* Deans List (+3.75) 2024

* Academic Honors Recognition by the Gamma Phi Beta sorority 2024

* Slated for executive board position Gamma Phi Beta 2024


Volunteer/Club Experience

* University of Denver Student Government Supreme Court Justice 2024-2025 

* Tubman Legal Services Summer '24 Volunteer

* Girls on the Run Volunteer 2023-2024

* DU Panhellenic Director of Administrative Affairs 2023-2025 

* Gamma Phi Beta House Committee 2024 

* Gamma Phi Beta Social Media Director 2023-2025 




Timeline

Retail Stylist

Kendra Scott
05.2024 - Current

Campus Tour Guide

University Of Denver - Office Of Admissions
01.2024 - Current

Dog Handler

Dog Day Getaway
05.2023 - 11.2023

Cashier

Kowalski's Markets
12.2022 - 03.2024

Social Media Content Creator and Cashier

Hollyhouse Boutique
11.2021 - 12.2023

Dance Teacher's Assistant

Studio 4 Dance
01.2017 - 06.2020

Bachelor of Arts - Socio-Legal Studies And Political Science

University of Denver

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Charlie Whalen