Summary
Overview
Work History
Education
Skills
Timeline
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Charlie (hannah) Catmull

Ogden,UT

Summary

Polite and professional call operator, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings.

Overview

2
2
years of professional experience

Work History

Call Center Operator

Avaunt Gaurd
09.2022 - Current
  • Send dispatch on burg and fire alarms.
  • contact subscribers in regard to their alarm system and devices.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Brewer

Suunte
08.2022 - 09.2022
  • Assigned daily work tasks and set weekly schedules.
  • Checked specific gravity and pH of batches.
  • Supported marketing, customers service and delivery processes with subject matter expertise.
  • Adhered to good manufacturing practices and standard operating procedures.
  • Washed production lines and storage containers to maintain clean and efficient work areas.
  • Dumped, poured and loaded specified amounts of refined or unrefined materials into equipment or containers for further processing or storage.
  • Took samples every to compare quality with specifications.

Cashier

Dylans Warrens
06.2022 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • prepared shakes and drinks.
  • Restocked and organized merchandise in front lanes.

Housekeeper

Pioneer Valley Lodge
02.2021 - 06.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Sorted, laundered and put away various laundry items.

Education

Associate of Science - General Studies

Weber State University
Ogden, UT
05.2024

High School Diploma -

Venture High
Marriott-Slaterville, UT
06.2019

Skills

  • Best Practices Management
  • Database Research
  • Sales Expertise
  • Store Layouts
  • Performance Improvement
  • Resolving Issues
  • Cash Handling
  • Problem-Solving Skills
  • Conflict Resolution Techniques

Timeline

Call Center Operator

Avaunt Gaurd
09.2022 - Current

Brewer

Suunte
08.2022 - 09.2022

Cashier

Dylans Warrens
06.2022 - 08.2022

Housekeeper

Pioneer Valley Lodge
02.2021 - 06.2021

Associate of Science - General Studies

Weber State University

High School Diploma -

Venture High

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Charlie (hannah) Catmull