CHARLIE P. CALDEO
Murray,Utah
Summary
Meticulous Executive Housekeeper using 10 years in hospitality industry to maintain highest standards of cleanliness and staff efficiency. Additional skills include time management, employee follow up and motivation as well as providing excellent customer service through highly-organized services.
Overview
10
10
years of professional experience
Work History
Executive Housekeeper
Hyatt Place Salt Lake City Airport, Aimbridge Hospitality
12.2020 - Current
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
Executive Housekeeper
Hotel RL, Aimbridge Hospitality
07.2019 - 12.2020
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Streamlined weekly cleaning schedule for 30 employees.
Housekeeping Supervisor
Hilton Salt Lake City Center
03.2019 - 07.2019
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Increased employee performance through effective supervision and training.
Housekeeping Manager
Hilton Minneapolis
02.2017 - 03.2019
- Managed staff of 50 housekeepers.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Managed team productivity and workflow to exceed quality standards.
Room Service Server
Omni La Mansion Del Rio Hotel
05.2016 - 12.2016
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Prepared special services for guests such as honeymoon and other romantic packages.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
Guest Services Associate
Sorrel River Ranch Resort and Spa
01.2016 - 04.2016
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Room Attendant
Red Lion Hotel Downtown Salt Lake
11.2012 - 11.2015
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
Bachelor of Science - Hotel and Restaurant Management
Centro Escolar University
Makati, Philippines04.2011
Skills
- Guest Satisfaction
- Effective Customer Service
- Health Standards Compliance
- High Customer Service Standards Adherence
- Room and Public Space Cleaning
- Client Privacy
Timeline
Executive Housekeeper
Hyatt Place Salt Lake City Airport, Aimbridge Hospitality
12.2020 - Current
Executive Housekeeper
Hotel RL, Aimbridge Hospitality
07.2019 - 12.2020
Housekeeping Supervisor
Hilton Salt Lake City Center
03.2019 - 07.2019
Housekeeping Manager
Hilton Minneapolis
02.2017 - 03.2019
Room Service Server
Omni La Mansion Del Rio Hotel
05.2016 - 12.2016
Guest Services Associate
Sorrel River Ranch Resort and Spa
01.2016 - 04.2016
Room Attendant
Red Lion Hotel Downtown Salt Lake
11.2012 - 11.2015
Bachelor of Science - Hotel and Restaurant Management
Centro Escolar University
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