CHARLIN E LIZ FELIZ
Dallastown,USA
Summary
Hardworking and motivated bilingual college students with 3+ years of customers service experience. Customer Service and organized Human Resources Assistant with over 1 years of academic and vocational HR experience. Proficient in using advanced HR software, tools and databases. Confidently interacts with new and potential clients to grow business opportunities and networks. Fluent in both English and Spanish, providing seamless customer support to a diverse clientele. Motivated and upbeat Human Resources Assistant with strong time management and organizational skills. Collaborates well with staff members and executives to boost team productivity. Positive and enthusiastic worker committed to providing quality customer service to meet client needs. Recognized for strong time management, organizational , and communication skills. Adaptable and willing to learn skills in support of the team.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
7
7
years of professional experience
Work History
Cashier customer service Rep
Walmart
06.2025 - Current
- Taking customer order and proceed through the system is like shopping.
- Responsible for taking customer and proceed there order for them
- Scanning items, processing payments (cash, card, etc.), providing receipts, and handling returns or exchanges.
- Also provide customer service by answering questions, offering product information, and resolving issues.
- Handle sales transactions, ensuring accuracy and efficiency while interacting with customers via phones
- Work with clients and be process there order on the system
- Part time
Inventory Control Specialist
Salon Centric Warehouse
08.2025 - 10.2025
- Implemented efficient inventory tracking systems for accurate record-keeping and reporting.
- Coordinated with cross-functional teams to streamline inventory processes and improve workflow efficiency.
- Analyzed inventory discrepancies to identify root causes and develop corrective action plans.
- Conducted regular audits of inventory systems, ensuring compliance with company standards and accuracy in reporting.
- Used equipment like forklifts and pallet jacks to move inventory.
- Completed physical inventory counts each month.
- Completed daily cycle counts to maintain accuracy of records.
- Audited and corrected discrepancies in inventory numbers.
- Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
- Improved stock visibility by maintaining up-to-date records of product locations within the warehouse, enabling quicker retrieval times.
Packing Associate
Nordstrom Fullfiment Center
07.2025 - 08.2025
- Collaborated with team members to optimize workflow and improve packing processes.
- Operated packing machinery to ensure efficient and accurate packaging of products.
- Maintained cleanliness and organization of packing area to promote a safe working environment.
- Recorded shipment data such as weight and discrepancies using [Software].
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
Customer Service/ Human Resources Assistant
Amazon
03.2024 - 03.2025
- Audited files to verify employee documentation.
- Reviewed human resources paperwork for accuracy and completeness by verifying, collecting and correcting additional data.
- Updated employee files to document employee actions and information on payroll and benefits.
- Proven ability to effectively communicate, interpret, and translate information accurately in both English and Spanish."
- Entered job openings and applicant information into computer databases or files for accurate record keeping..
- Provided administrative support during performance review processes.
- Maintained an organized database of applicant tracking systems.
- Organized employee files and maintained accurate records.
- Maintained good working relationship with co-workers and management.
- Handle inquiries across various channels:
- Respond to customer questions, complaints, and requests via phone, email, chat, and potentially social media platforms, providing support in both English and Spanish.
- Handled a high volume of inbound and outbound calls daily, providing prompt and professional support to customers while maintaining quality service standards and meeting performance metrics
- Finished tasks and job duties, adhering to deadlines to avoid delays.
- Managed daily tasks and sought opportunities to go beyond requirements and support business targets.
- Managed employee records, maintaining accuracy and confidentiality within HR systems.
- Assisted in onboarding new employees, facilitating training sessions, and preparing orientation materials.
- Coordinated recruitment processes, ensuring timely scheduling and communication with candidates.
- Streamlined HR processes through implementation of digital tools for document management and communication.
- Conducted exit interviews to gather feedback, identifying trends for improving workplace culture.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized new employee orientation schedules for new hires.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Participated in recruitment and selection process for new hires.
Packing Associate
Staffmark
03.2021 - 05.2021
- Used good organizational skills to manage workload.
- Managed daily tasks and sought opportunities to go beyond requirements and support business targets.
- Finished tasks and job duties, adhering to deadlines to avoid delays.
- Completed assigned tasks prior to shift end.
- Reviewed incoming orders for mistakes to maintain accurate inventory levels.
- Worked well with different people to address challenges and solve problems collaboratively.
- Pulled items and packed into shipping containers to fulfill customer orders according to company procedures
- Scanned package labels to ensure the order was complete
Map Internship
The Door
03.2020 - 05.2021
- Participated in meetings and conferences as assigned by team leader.
- Handled, manipulated and analyzed data and information responsibly.
- Supported projects with equipment layouts and workflow designs.
- Learned about office and organizational operations and how to add value to team.
- Taught 10 high school aged students lessons in financial literacy, cooking skills, and career preparation
- Skills in a virtual environment
- Provided virtual opportunity for recreational activities to ensure well balanced program goals were met
Customer service associate -Team Member
01.2021 - 02.2021
- Collaborated with other team members to drive efficient operations.
- Addressed inquiries and resolved issues promptly and professionally, resulting in positive customer feedback.
- Assisted spanish speaking customers with transactions
- Prioritized and completed assigned tasks under minimal supervision and to desired standard.
- Restocked supplies at work stations to help team members meet demands.
Summer Bridge Program
DYC Workforce Connect
06.2020 - 08.2020
- Reviewed activities regularly to identify opportunities for improvement.
- Utilized downtime to perform routine tasks, preventing service delays.
- Completed required paperwork within anticipated timeframes.
- Volunteered for and tackled new assignments and tasks to ease staff member burden.
- Monitored processes and recommended methods for improvement.
- Demonstrated and taught yoga poses and stances to 8 middle school student
- Educated students on the positive effects of yoga for the body and the health
Self Employed
Baby Sitter
06.2018 - 07.2019
- Provided morning care and ensured children were picked up by school transportation
- Cleaned the residence and provided laundry service for the family
- Met students at the bus stop, and assisted with afternoon homework
- Prepared meals and assisted children in nighttime routine
Education
High School Diploma -
Brooklyn, NY06.2023
Skills
- English, Bilingual or Proficient in Spanish (C2)
- Inventory management Adaptability and flexibility
- Maintaining files Problem-solving
- Customer service
- Job description development Hire personnel
- Job applicant interviews Employee recognition programs
- Critical thinking Career Development Programs
- Staff development Multitasking capacity
- ADP workforce now Adaptability
- Teamwork and collaboration Multitasking
- Reliability Writing and editing
- Teamwork HR Software Utilization
- Recruitment Microsoft office
- Human resources standards Task prioritization
- Multitasking Abilities
- Languages
- Work ethic and integrity
- Customer assistance
Languages
English
Native or Bilingual
Timeline
Inventory Control Specialist
Salon Centric Warehouse
08.2025 - 10.2025
Packing Associate
Nordstrom Fullfiment Center
07.2025 - 08.2025
Cashier customer service Rep
Walmart
06.2025 - Current
Customer Service/ Human Resources Assistant
Amazon
03.2024 - 03.2025
Packing Associate
Staffmark
03.2021 - 05.2021
Customer service associate -Team Member
01.2021 - 02.2021
Summer Bridge Program
DYC Workforce Connect
06.2020 - 08.2020
Map Internship
The Door
03.2020 - 05.2021
Self Employed
Baby Sitter
06.2018 - 07.2019