Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
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Charlina Starks

Miami,FL

Summary

Dynamic professional with a proven track record at Allied Universal Security Services, excelling in leadership and team coordination, and crisis management. Skilled in operating security equipment and maintaining confidentiality, I significantly enhanced safety protocols and customer service standards. My adeptness in emergency response and keen ability to manage time efficiently underpin my commitment to excellence.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Front Desk Agent

First Service Residential
Miami, FL
07.2021 - Current
  • Acted as the primary point of contact for resident inquiries, complaints, and service requests, ensuring excellent customer service.
  • Communicated important notices, building updates, or emergency alerts to residents in a timely manner.
  • Warmly welcomed residents, guests, and potential tenants, offering assistance with inquiries and service requests.
  • Monitored access points to ensure that only authorized residents, guests, or service providers entered the building.
  • Monitored CCTV systems to ensure safety and security of premises.
  • Conducted security checks, including surveillance system monitoring, and managed guest and vendor sign-ins.
  • Received, logged, and distributed resident packages, ensuring safe and efficient handling.
  • Reported maintenance issues and tracked resolution progress, ensuring a quick response.
  • Liaised with maintenance and housekeeping teams to address resident concerns, schedule repairs, and ensure timely service.
  • Assisted with emergency procedures, including evacuations, fire drills, or medical emergencies.
  • Ensured that all safety protocols were followed, and assisted in maintaining building safety standards.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Addressed problems quickly and reported clear information while working under minimal supervision.

Security Officer

Allied Universal Security Services
Miami, FL
08.2018 - 07.2021
  • Supervised security personnel, ensuring team adherence to policies and procedures.
  • Trained new officers on-site protocols, access control, and emergency response.
  • Assisted in conflict leadership in high-pressure situations.
  • Write detailed incident reports and communicate with management regarding security concerns.
  • Provided customer service at the front desk, assisting guests, employees, and visitors.
  • Conducted routine patrols and responded to security incidents professionally.
  • Monitor and control access to premises, ensuring that security protocols are followed.
  • Provided crowd control and ensured event safety by monitoring entrances and exits.
  • Maintained situational awareness to detect potential threats or disruptions.
  • Assisted with emergency evacuations and coordinated with local law enforcement when necessary.

Personal Assistant

UNIDAD of Miami Beach
Miami Beach, FL
05.2015 - 07.2018
  • Served as a liaison between the employer, clients, vendors, or service providers.
  • Scheduled and confirmed appointments, preventing scheduling conflicts and optimizing time management.
  • Handled confidential information with discretion and professionalism.
  • Coordinated communication by screening calls, emails, and messages.
  • Assisted with personal errands, shopping, and household management tasks.
  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
  • Managed office supplies inventory and placed orders when necessary.
  • Managed and prioritized daily schedules, ensuring efficient allocation of executive's time.
  • Scanned documents into electronic format for storage in a secure database system.
  • Organized and maintained digital and physical filing systems for easy access and retrieval of documents.

Education

High School Diploma -

Miami Dade College
Miami, FL

Skills

  • Leadership and team coordination
  • Surveillance and patrolling
  • Conflict resolution and crisis management
  • Incident report and documentation
  • Customer service and front desk operations
  • Emergency response procedures
  • Access, patrol, and visitor management
  • Security equipment operation (CCTV, alarms, radios, etc)
  • Crowd management
  • Time management
  • Confidentiality & Discretion

Certification

  • Class D Security License (Unarmed Security Officer) - FL
  • Class G Security License (Armed Security Officer) - FL
  • Concealed Carry License - FL

Languages

English
Full Professional
Spanish
Limited

Accomplishments

  • Own It Award (First Service Residential)

Timeline

Front Desk Agent

First Service Residential
07.2021 - Current

Security Officer

Allied Universal Security Services
08.2018 - 07.2021

Personal Assistant

UNIDAD of Miami Beach
05.2015 - 07.2018

High School Diploma -

Miami Dade College

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Charlina Starks