CHARLINA ALLEN
Operations Specialist
Summary
Knowledgeable and dedicated operations and customer service professional with extensive experience in the nonprofit, sports and entertainment industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Office Manager
Beacon Community Connections
Lafayette, LA
09.2021 - Current
- Maintain company finances in QuickBooks and work with accountant for accuracy with monthly balances
- Contribute to the planning and execution of events (relocation, community health summit, company parties, etc.).
- Manage interns and oversee the social media plan for the organization.
- Oversee the contracts for project-based employees.
- Keep service and program contracts, and personnel files up-to-date.
- Maintain computer and physical filing systems.
Executive Assistant (Contract)
Oak View Group
Remote/Los Angeles, CA
08.2020 - 01.2021
- Assisted the COO in all administrative duties including calendar management, travel arrangements, expense reports and contract approvals.
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Administrative Assistant
Golden State Warriors/Chase Center
San Francisco, CA
01.2019 - 08.2020
- Provided support to the VP of Operations and the VP of Construction and Development, including calendar management, travel arrangements, expense reports and special project assistance.
- Worked with Procurement, Accounts Payable and Accounts Receivable Departments to handle the processing of all expense reports and purchase orders for the Building Operations Department.
- Edited and organized RFPs and service requests from designated third parties (San Francisco Fire Department, Decker Electric, Johnson Controls, etc.).
- Played a key role in the year-of preparation and planning for the opening of the new arena, Chase Center.
- Assisted in daily walk-throughs to ensure clean and safe areas throughout the arena in preparation for event days.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Event Operations Assistant,50/50 Raffle Fundraiser
Golden State Warriors & Golden State Warriors Foundation
Oakland, CA
12.2017 - 01.2019
- Maintained credential list and verified identification for credentials given to staff, vendors, guests and talent on game days.
- Assisted with the production of Warriors’ community events at schools, corporations and Oracle Arena (set-up, execution and breakdown).
- Sold raffle tickets to fans and helped to promote the Warriors 50/50 Raffle fundraiser to raise money for nonprofits in the Bay Area.
- Oversaw check presentation to raffle winners and confirmed all paperwork had been completed accurately.
Raiders Ambassador, Oakland Raiders
Alameda, CA
04.2018 - 11.2018
- Assisted with the set-up, execution and strike of home games, Training Camp and special events (i.e., fan zones, off-field activations, venue preparation, line control, posting directional and promotional signage, etc.).
Premium Seating Representative
Oakland Athletics
Oakland, CA
03.2018 - 10.2018
- Provided face-to-face customer service to Oakland A's ticket holders in the Luxury Suites and throughout the stadium on game day to create positive experiences.
- Delivered prompt service to prioritize fan needs.
Executive Assistant to President
Bridge Street, Inc.
Los Angeles, CA
06.2016 - 06.2017
- Conducted outreach to local community organizations to bring awareness and support for upcoming events.
- Assisted in the planning and execution of community events and productions (Labor Day Music Festival, LA Sparks: We Are Women, MLK Jr. Breakfast, May Day, Great Day of Service, etc.).
- Assisted CEO by screening calls; managing calendars; making travel, meeting and event arrangements; and supervising other support staff.
- Created expense reports, budgets and filing systems for management team.
Development Associate
Fulfillment Fund
Los Angeles, CA
06.2014 - 06.2016
- Coordinated logistics for site visits at partner schools (staff communication, R.S.V.P.s, catering, pre- and post-event debriefs, etc.) for guests to experience the work of the organization firsthand.
- Assisted with research and editing grants that increased annual fundraising from $50 to $175,000.
- Contributed to the planning and execution of the annual gala that raises over 50 percent of the organization's annual budget through ticket sales and an auction.
- Updated database and website, and created materials (invitations, fliers, etc.) for events on a weekly basis.
Intern (Foundation Department)
Los Angeles Clippers
Los Angeles, CA
09.2013 - 01.2014
- Supported team’s philanthropic efforts through community outreach programs, player appearances and charitable donations.
- Assisted with special and game day events, including the Foundation’s silent auction table, pre-game/ halftime fan tunnel, high-five squad and ball kids.
Intern (Development)
The GRAMMY Museum/LA Live
Los Angeles, CA
08.2012 - 12.2012
- Researched and maintained donor files (minimum 10 new prospects per week).
- Created materials for solicitation, presentations, handouts and proposals.
- Delivered clerical support by handling range of routine and special requirements.
Intern
LA Galaxy Foundation, Home Depot Center
Carson, CA
06.2012 - 12.2012
- Assisted with game day programs, including overseeing the Foundation’s silent auctions and ticket distribution to Kicks for Kids program attendees (150+ guests)
- Provided office support by researching donors, writing recaps for previous games, filling donation requests and preparing for future games or events.
Education
Bachelor of Arts - Interdisciplinary Studies - Community and Leadership Development
University of New Orleans
New Orleans, LASkills
Financial Management
undefinedAccomplishments
- Procamps
- Kevin Durant Charity Foundation
- Long Beach Patriots/The Willie McGinest Foundation/SoCal Falcons Youth Football and Cheer
- CASA: Glamour Gowns
- Los Angeles Regional Food Bank
Timeline
Office Manager
Beacon Community Connections
09.2021 - Current
Executive Assistant (Contract)
Oak View Group
08.2020 - 01.2021
Administrative Assistant
Golden State Warriors/Chase Center
01.2019 - 08.2020
Raiders Ambassador, Oakland Raiders
04.2018 - 11.2018
Premium Seating Representative
Oakland Athletics
03.2018 - 10.2018
Event Operations Assistant,50/50 Raffle Fundraiser
Golden State Warriors & Golden State Warriors Foundation
12.2017 - 01.2019
Executive Assistant to President
Bridge Street, Inc.
06.2016 - 06.2017
Development Associate
Fulfillment Fund
06.2014 - 06.2016
Intern (Foundation Department)
Los Angeles Clippers
09.2013 - 01.2014
Intern (Development)
The GRAMMY Museum/LA Live
08.2012 - 12.2012
Intern
LA Galaxy Foundation, Home Depot Center
06.2012 - 12.2012
Bachelor of Arts - Interdisciplinary Studies - Community and Leadership Development
University of New Orleans
Special Projects
- Edited “Gentlewoman: Etiquette for a Lady, from a Gentleman” by Enitan Bereola
- Edited “The Gray: A Relationship Etiquette Study” by Enitan Bereola
- Co-edited “The Mind of a Winner” by Steve Canal
Special Projects
- Edited “Gentlewoman: Etiquette for a Lady, from a Gentleman” by Enitan Bereola
- Edited “The Gray: A Relationship Etiquette Study” by Enitan Bereola
- Co-edited “The Mind of a Winner” by Steve Canal
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